Branding your BusinessNo matter how advantageous a product or service you have, you won't make a dime if no
one knows about it. An effective marketing campaign should focus on several basic ideas:
the comparative advantages your business provides to the consumer, the type of customer to
target, and the best method of conveying your advantages to this group of people.
Marketing your product to consumers is about creating the right type of image for your
business in the marketplace. Advertising is about finding the right medium to connect with
your potential customers and convincing them of the comparative advantage of your product
or service.Your marketing strategy should be create an identifiable image that customers
can relate to. A large part of your marketing efforts will be focused around the name of
your business, your logo, and any slogan you have created.
Market research
There are a plethora of advertising venues open to your nascent business. The key is
selecting the right medium for your target audience. Trying to reach teenagers by
advertising on Murder She Wrote, for example, is futile.
The first step to developing a marketing strategy is conducting thorough market
research. Having a comprehensive understanding of current market initiatives and possible
future advancements will allow you to position your company appropriately. As a start,
test your competitors? products and services. Fill out your own internal customer
evaluation forms for each of the products or services of the companies you test. Also,
don?t forget to test your own business; the best way to critique your own business
and others is to become a customer. Have your employees do the same. Take the time to sit
with a customer if he or she has a complaint or an idea on how to improve your business.
Then adopt the best techniques and ideas you find. Eliminate the disappointing aspects of
other businesses, and develop your own image, emphasizing the comparative advantage of
your business.Not only should you analyze your competitors? products and operations,
but you should also follow their marketing initiatives. Keep files on your competitors
that keep track of the way they advertise their product or service. What type of images do
they intentionally project?
You should also learn about the community in which you are going to be conducting
business. Become involved in community affairs, take part in philanthropic events and
donate to local charities. This will both help you understand your market (you could
learn, for example, on which kiosks you would do best to post flyers), and create a
positive image for your business. The best way to create barriers of entry to future
competitors is to position your business as the local favorite.
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Tips
Certain grassroots advertising methods are commonly used, regardless of the advertising
and marketing budget of the business. Offer features that will attract the type of
individual that would most likely benefit from your product or service. Something as
simple as offering free coffee or donuts every morning will help to attract a loyal
customer base. Showing you care about the customers is the way to attract a consistent
customer base and benefit from their referrals.
-- Every product, brochure, business card, pizza box or other document that you provide
to potential or existing customers should have the name of your business, phone number,
web address, e-mail address, and general information about your business. In addition,
every piece of literature should request feedback from your customers (though this might
be tough on a business card). Even though advertisements are meant to attract business,
consumers will react more favorably when you solicit their opinions.