Systems Engineer (Network Operations)

ATS is an information technologies consulting company providing services to Fortune 500 companies nationwide. ATS specializes in providing full-service staffing solutions by providing technical and business personnel through staff supplementation and project engagements. The company has extensive contacts within its Fortune 500 client base and is able to access a large pool of talented and responsive professionals with proven records of accomplishment in both the technical and business fields.

We are currently seeking a System Engineer who works on problems of moderate scope/complexity where analysis of situations or data requires a review of identifiable factors. Regularly exercises judgment to determine appropriate action. Responsible for contributing to the completion of specific programs, projects and commitments established for the work unit while operating under the general direction of a manager. Requires specific knowledge of profession differentiated by skills, education, experience, level of complexity and degree of autonomy. Typically requires 4-6 years of related experience with a BS degree; 2-4 years experience with an MS.

Position requires experience working in a Network Operations Center (NOC) or past experience designing NOCs. Position also requires knowledge of the overall Service Assurance process and methods and end to end trouble ticket management as part of that process. Candidate will assist customer in standing up a new NOC including training of supervisors and technicians, performing NOC process tasks and/or provide supervision to technicians.

Candidate must have background in one of the following areas:
* Provisioning and Maintenance subject matter expertise for ATM/Frame Relay and IPMPLS services. Resource should know how to provision troubleshoot the ATM/Frame Relay and IP network elements.
o Candidate should have knowledge of the physical network and how to poll the network elements and be able to read all the data that the network provides back.
* Circuit Provisioning Center subject matter expertise. Candidate should have background in establishing centers including establishing procedures for the center and training center personnel.
* Broadband Services subject matter expertise. Candidate should have background in establishing processes for troubleshooting of broadband networks and training resources. Supervisory experience is a plus.

Additionally, Candidate should have:
* An understanding of service assurance metrics and process designs that can support best in class metrics.
* Knowledge of COTS service assurance products embedded functionality and its relationships to the processes
* Analytical background
* Ability to create process flows in a tool such as Visio or Casewise.
* Ability to travel. Candidates should be prepared to spend the majority of time in the Portland Maine area.
* Knowledge of methods of management of multiple technologies with a NOC.
* Knowledge of e-Tom and the ability to design processes to the sub-task level and to define Methods and procedures


ATS offers health coverage, 401K participation, Long Term Disability and Life Insurance.

Please refer to job code 08-00377a when responding to this ad.

Category:	Information Technology
Location:	Portland, ME
County:	Cumberland County
ZIP Code:	04101
Pay Rate:	Open
Job Terms:	4-6 months (contract)
Company:	Advanced Technology Solutions
Phone:	732-918-4664
Fax:	732-918-4666