Collections Supervisor

Collections Supervisor

Job Title : Collections Supervisor Division/Department : Bill Me Later, Inc. Location : Hunt Valley MD US 21031 Travel Required : None Job Type : Full Time Career Level : Manager (Manager/Supervisor of Staff) Education : Bachelors Degree Category : Customer Service and Call Center Job Description :

An acceptable background check and credit checkarerequired for all candidates offered employment.

What We Do: Recently acquired by eBay’s PayPal division, Bill Me Later payment solutions provide a safe, convenient way to shop online or by phone. Bill Me Later®, our flagship product is an exhilarating experience for consumers. It’s the way to purchase what they need and want without the hassles of other payment methods. It sets them free. That’s why millions of consumers have used Bill Me Later. The reward for merchants-- loyal, empowered shoppers. More than 1,000 online stores, catalogs and travel partners (“merchants”) offer Bill Me Later solutions to leverage payments as a strategic tool to enhance customer loyalty, drive higher sales and expand profit margins. We encourage you to visit the PRESSROOM section of our corporate website for the latest and greatest news! www.corporate.billmelater.com. Who We Are: We are highly entrepreneurial business which seeks to leverage each team members’ talents to the fullest. Our commitment to our talent is the same commitment we make to our clients: We leverage your insight, pride ourselves on delivering a product of the highest integrity, and collaborate through consensus building. Success is measured by your ability to use your past experience to build, create, and innovate. The Role: The Collection Supervisor is responsible for day to day management of the Customer Support Operations team. What Youll Do: * Directly manage a team of Customer Support Associates and provide appropriate coaching, feedback and development. This includes performance management, disciplinary action and career development.  * Browse work queues and ensure queues are up to date and properly managed * Actively participate in interview and selection process of new Associates * Assist with implementation and process of letter campaigns * Review correspondence received from e-mail and messaging campaigns along with results * Responsible for timesheets, schedules, and payroll including night coverage, and other scheduling functions such as vacation reporting * Ensure staff’s compliance with FDCPA. * Assist with floor questions and be a leader by example * Interface regularly with customers, merchants, and other functional areas of the business. * Develop new ideas and test to challenge existing collections processes and make recommendations for improvement to the management team. * Ensure all collection related reports are completed on a timely basis What You Need to Bring: · Demonstrated leadership skills. · Minimum 3-5 years collection’s experience. · Prior experience in policy and procedure development and implementation. · Strong communication and negotiation skills · Ability to work in an extremely fluid and dynamic work environment · Advanced knowledge of Microsoft applications · In depth knowledge of MS Windows/Office. · Project management experience · Bachelors degree preferred The Perks: As a part of the eBay family of businesses, Bill Me Later offers a host of highly progressive benefits and an exceptional employee experience. Employee programs include tuition reimbursement, 401 (k), generous time off benefits, pet insurance and much more!

Please refer to job code billmelater-469 when responding to this ad.

Category:	Accounting/Banking/Finance/Insurance
	> Billing/Collections
Location:	Hunt Valley, MD
County:	Baltimore County
ZIP Code:	21031
Pay Rate:	Open
Job Terms:	full time
Company:	Bill Me Later, Inc.
Phone:	email only please
Fax:	email only please