Systems Engineer

COMPANY: Large Leading Customer Service Company

LOCATION: Philadelphia, PA.

POSITION: Systems Engineer

SALARY: to mid $90’s K

DESCRIPTION:
The Senior Systems Engineer is responsible for the research, planning and development of new systems based services. Additional responsibilities include: performance analysis & optimization metrics definition, capacity planning definition, service design, new service implementation, process documentation and training.

New Service Development - Working on a cross-functional development team, research, design and develop new services based on defined development processes. Represent field and corporate operations in these efforts, ensuring that delivered products are fully operational and can be supported by engineers and operations technicians at multiple  sites around the world.
• Develop in depth technical operations service documentation based on ISO9001 standards
• Develop Key Performance Indicators to measure the performance of the new service and to assist in capacity planning.
• Assist with the development of Operations support and troubleshooting training.
• Work with Operations and Engineering to implement the new service.
• Training/Mentoring: Promote the professional growth of the team. Provide advanced training to Level 2 support staff to provide highest levels of customer service.
• Industry Awareness: Continually seek industry and market information and evaluate market trends and how they apply to managed Service.
• Communication of in-depth technical issues and other content to a varied audience, from individual 
contributors to managers and directors to executives
• Bringing new ideas and change to a large organization
• Designing and scoping solutions in a way that balances the required features with the appropriate costs to meet the market-based pricing of products
• Managing multiple projects, of varying scope and size, each with aggressive deadlines
Qualifications
• High degree of integrity, customer service and overall professionalism with 7 to 10 years hands-on experience and customer support within a complex IT environment.
• Superior organizational and follow-through skills and ability to move quickly and get things done. Strong attention to detail and ability to meet deadlines. Results oriented, analytical, well organized.
• Must possess the ability to work effectively in a coordinating role across multiple constituencies, a strong, open and collaborative style, a customer-service orientation with a focus on excellence, outstanding communications skills.
• A proven track record of supporting a technology organization in a complex, and highly customer-focused environment. Must have a strong work ethic, with a high degree of credibility and integrity.
• Proven track record in reviewing system documentation and providing recommendations and maintenance/ service requests for technical and procedural changes.
• Experience articulating complex technical issues for a wide audience of business leaders, IT professionals, and non-technical personnel in a manner that is understandable.
• Proven track record of fostering teamwork; ability to work with operations and sales teams.
Technical Experience & Knowledge
• Must have a minimum of 5 years of Systems management and administration with an in-depth understanding of operating systems, including Microsoft Windows, Solaris, Unix/Linux – Certification(s) a plus. Scripting/system programming a plus.
• Knowledge of standard applications including MS Exchange, MS SQL and Oracle.on I/O bound, memory bound, or processor bound applications.
• Enterprise level storage (Array/SAN) and tape backup platforms.
• Able to create end to end system monitoring and reporting solutions using performance monitor, SNMP and or by integrating third party products.
• Extensive knowledge of server and storage virtualization required.

Category:	Information Technology
Location:	Philadelphia, PA
County:	Philadelphia County
ZIP Code:	19019
Pay Rate:	mid 90K
Job Terms:	full time
Company:	Select Consulting Resources, Inc.
Phone:	610-660-0535
Fax:	610-660-0779