Project Manager, Marketing OperationsPosted: November 13, 2009
Summary
Manager position requires Partner Consulting, Requirements, Quality Assurance, Program Operations and Project Management abilities for new development and associated support for successful implementation and post implementation processes.
Manager is responsible for both hands-on execution, and management of team, responsible for supporting member communication and data manipulation programs.
Manager and team act as liaison with Marketing Operations program & marketing managers, development/QA teams, and client facing teams to support communication programs and business objectives.
Project management responsibilities for new development programs and associated work requests
Interface with our Marketing Program partners to gather and articulate their communication program and reporting requirements and development of functional requirements.
Provide clients with program implementation cost and timeline estimates.
Liaison with vendors and internal support teams to define program requirements, costs and timelines.
Manage the implementation and upgrading of program operations processes and program quality initiatives.
Recommend and implement updates to program quality operations and processes.
Manage multiple core teams and meetings to support successful implementation and post implementation processes.
Responsibilities
Staff Management
o Manage resources and workload capacity to meet incoming program deliverables
o Provide guidance on development of functional requirements, triaging of program business and reporting requirements, and issue resolution for the successful completion of B2C & B2B communications.
o Train team members in procedures/operations, Affinium Plan best practices
Consultant / Project Management
o Manage and complete functional specifications and associated campaign requirements
o Complete multiple development project deliverables from project scope through post implementation.
o Manage project tasks, quality gates / checklists, other campaign deliverables & resource utilization via Affinium Plan.
o Manage client expectations while providing high-quality customer service
o Define and implement recommendations to improve program quality and effectiveness.
Program Operations / Quality Assurance
o Effectiveness of Business Partner Management processes to support program operations, communications and Process Quality Enhancements.
o Manage and execute the review of campaign QC Plans
Overall issue identification and resolution through post implementation
Qualifications
5 years of formal systems requirements, documentation development, quality assurance and project management experience for programs for pharmacy benefits management, managed care, and/or financial services. Formal training and certifications a plus.
Hands-on experience managing multi-channel, direct marketing campaigns.
Familiarity with campaign response/conversion reporting methodology.
Database marketing experience a plus
Healthcare and Rx claims or PBM experience.
Unica Product Suite (Affinium Plan & Affinium Campaign)
Six Sigma certification a plus.
Must have a high level of organizational and interpersonal skills, flexibility to cope with change, and ability to multitask across a variety of assignments.
Self motivated team player able to work both independently and in conjunction with business owners (product marketers) and other stakeholders to define requirements and perform requested tasks Please refer to job code 7056 when responding to this ad.
| Category: | Other Jobs |
| | | Location: | Franklin Lakes, NJ | | County: | Bergen County | | ZIP Code: | 07417 | | Pay Rate: | Open | | Job Terms: | 4-6 months (contract) | | Company: | Numeric, LLC | | Phone: | email only | | Fax: | email only |
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