Tier 2-Technical Support Analyst

Our client is expanding and looking for a Technical Support Analyst to handle the following responsibilities:

Work with a national business community to identify their systems issues, diagnose the system issue and provide responsive, accurate, quality feedback on resolution.

Provide in-house customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance and documentation of a variety of Hardware and Software technologies to include: MS Office, Internet, Intranet, VPN, Wireless Connectors, Network, PC Printer, Telephone, Cell Phone/PDA.

Also provide management with the appropriate feedback to assist in the improvement of customer service efficiency, externally as well as internally.

Qualified candidates will possess a minimum of 3 years experience in the advanced understanding of computer technology, hardware components (PC's, Printers, Modems, Wireless, Faxes, etc.) and the ability to provide customer satisfaction via the phone.

Our client offers superb benefits and outstanding opportunity for technical growth.

Category:	Information Technology
Location:	Chadds Ford, PA
County:	Delaware County
ZIP Code:	19317
Pay Rate:	$ 50 to $ 60 K
Job Terms:	full time
Company:	Infotech Staffing Inc.
Phone:	302-947-2555
Fax:	302-947-0501