Mobile App. Technical SupportPosted: November 16, 2009
Title: Mobile App. Technical Support
Location: Wilmington, DE
Length:Contract/ Contract- Hire
Rate: DOE
A client of ours located in Wilmington, DE is looking to bring someone on board in their application suppot division familiar with Mobile applications.
This position is responsible for supporting, managing and implementing all internal and external applications utilized by our clients' internal users and external customers within the Customer Service, Self-Service/Internal, and Financial/Analytics application areas. This role will ensure that customer service and system availability targets are established and met while functioning as the Tier II/III application support resource for defined application areas noted above and will require a fundamental understanding of core business processes.
A Mobile Application Services Analyst is responsible for providing 2nd level support by interfacing with Tier III developers/vendors when resolving and reporting system issues/bugs for defined application areas.
This position will utilize ITIL/SDLC/Agile frameworks and industry best practices to support cost effective application solutions which will include diverse software/hardware technologies and tools.
Essential Functions:
* Developing, implementing, and supporting next generation systems, architectures, and applications.
* Support and maintain configuration management.
* Support the business continuity strategy.
* Provide daily system/application administration.
* Monitor and proactively support system/application capacity planning and analysis.
* Understand IT best practices around ITIL/SDLC/Agile frameworks.
* Create and maintain comprehensive documentation for defined applications.
* Research and evaluate alternatives in order to recommend the most efficient and cost effective solution that meets business requirements and IT standards.
* Provide direction and guidance to other Application Support Analysts.
* Provide management of licensing, system maintenance and equipment support.
* Provide ownership and accountability for incidents related to defined applications
* Ability to troubleshoot to analyze, resolve and document reported incidents.
* Ability to effectively communicate with Business Units, Team Leads and IT Management to implement, support, and monitor defined applications
Qualifications
* Seven years in an IT role.
* Two years in a technical support role, preferrably supporting mobile applications.
* Some background in software development.
* Proficient at creating support documentation.
* Strong analytical/troubleshooting skills.
* Strong communication skills.
Education and/or Certifications:
* Four-year degree in related discipline.
* Continued training and study in Technology and Business Leadership.
* Technical training on UNIX, Windows platform design and support.
Technical skills and abilities:
* Strong working knowledge of scripting languages and programming methodologies (mobile technologies including).
* Leadership in the deployment of world-class IT infrastructure.
* Ability to lead and motivate complex technical teams.
* Ownership and accountability for production level issues.
* Formal knowledge and practice of the Quality Process, Project Management and
* Agile philosophies and principles
Working Conditions:
* Off hours support as needed
Human Capital Management, Inc. is a staffing firm focused on the most important part of the Information Technology industry-PEOPLE. We are dedicated to attracting the area's most talented IT professionals. At HCMI we use the term partnering when describing relationships with our consultants. That is because we invest the time to understand the motivating force behind each consultant, provide consultants with a strong understanding of our clients' projects and strive to match each consultant with a project which will satisfy the consultant's short and long term needs. Only by connecting the best consultants to the best projects is HCMI able to drive the New Economy. HCMI has been able to identify, attract and develop intimate relationships with the most exciting projects throughout the Mid Atlantic Region. Please refer to job code 91856 when responding to this ad.
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