Customer Support Analyst I

Responsibilities:

Answer incoming customer calls in a timely manner and/or takes assignment of cases from others. Resolve customer software issues using available resources. Support Implementation personnel with technical questions. Escalate unresolved cases as necessary. Dispatch unresolved cases appropriately as needed. Document all work as instructed. Use discretion and judgment to ensure customer satisfaction and utilization of time. Other duties may be assigned.

Qualifications:

Associates Degree and a minimum of six months related experience or an equivalent combination of education and experience. Proficiency with computers in a Windows environment. A+, MCP or MCSE certifications are a plus. Excellent verbal communication skills. Good written communication skills. Available for varied hours/shifts in 24-hour/365 days a year department setting. Prior Help Desk or Hospitality experience is a plus. While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 10 pounds.

Apply directly on line; www.micros.comcareers  or send resume to sseville@micros.com

MICROS enjoys being an Equal Opportunity Employer m/f/d/v.

Please refer to job code # 4334 when responding to this ad.

Category:	Information Technology
	> Helpdesk/PC Support      > Systems/Network Administrator      > Technician      > Other Information Technology
Location:	Columbia, MD
County:	Howard County
ZIP Code:	21044
Pay Rate:	Open
Job Terms:	full time
Company:	MICROS Systems, Inc.
Phone:	443-285-6323
Fax:	call or email only