Human Resources Associate

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Job Details Location US, VA, CHESAPEAKE Job Type Human Resources Job Class Non-Exempt

Description Position # 2426988 Job Description:71019 - Human Resources Associate: Under direct supervision, performs general and clerical support tasks for human resources related programs, policies and initiatives. Performs tasks that may require previous knowledge of human resource principles, concepts and industry practices & standards. Escalate events for resolution. Work requirements may include completing reports, maintaining records/files, and account reconciliation. Assist in gathering and preparing analysis on human resource policies, programs and practices. Performs other duties as assigned. Job Essential Functions:71019 - Human Resources Associate: Ability to perform general and clerical support tasks for human resources related programs, policies and initiatives. Ability to do tasks that may require previous knowledge of human resource principles, concepts and industry practices & standards. Ability to act as a resource in resolution of simple problems. Ability to help completing reports, maintain records/files, and assist account reconciliation. Ability to assist in gathering and preparing analysis on human resource policies, programs and practices. Position Prerequisites:Human Resources Associate: This individual has direct telephone contact with participants regarding various aspects of their benefit plan(s) to include medical, dental, and life insurance. This position may require up to 6 hours answering incoming calls per day. This individual is also responsible for the daily administrative work associated with benefit administration. Requirements may also include completing reports, maintaining records/files, and account reconciliation. Gathers and prepares analysis on benefit policies, programs and practices. Researches and responds to inquires from management and personnel. Performs other duties as assigned to include: * Performing data entry * Producing standard reports * Establishing, updating and closing cases in the case management system * Reviewing edit reports; taking corrective action when necessary * Identifying, researching and resolving data discrepancies * Contacting third parties to resolve participant issues (e.g. eligibility, stop payment/reissue) * Reconciling Health & Welfare deductions * Developing and maintaining checklists, procedures and plan documentation * Quality reviewing work prior to peer review * Ability to toggle between multiple systems while on a call * Adhering to standard time reporting practices (e.g. timesheets, billing code use) * Participating in work groups to develop new approaches to work, products and services * Responding to inquiries from plan participants using plan specific information in a PC Windows environment * Assisting plan participants with transactions and other aspects of plan participation (i.e., benefits enrollment, changing benefit elections, and retirement benefit elections) * Working under deadlines * Typing letters and correspondence in Microsoft Word * Creating and manipulating Excel spreadsheets * Completing mail merges between Word, Excel, and Access * Copying, filing, and faxing correspondence * Reviewing and understanding Summary Plan Descriptions and Plan Documents * Determining benefit eligibility * Reviewing incoming forms for completion and accuracy; taking appropriate corrective action * Processing Health and Welfare benefit elections for employees, retirees and beneficiaries * Adhering to processing calendars * Accurately processing participant events and transactions * Performing project work * Using databases to document issues and provide status updates * Reviewing functional and technical specifications * Developing and maintaining checklists, procedures and plan documentation * Working with ExcellerateHRO employees and third parties to resolve issues Skills & Abilities: * Excellent oral and written communication skills - with particular emphasis on articulation and grammar skills * A minimum of 2 years work experience in a customer-service focused environment * Experience in Health and Welfare administration is preferred * Educational background in Benefits Administration, Insurance, Human Resources, Finance, or Accounting is a plus * Organizational skills and time management skills with the ability to handle multiple tasks simultaneously * Ability to remain poised, patient, empathetic, tactful and composed while handling plan participants * Strong math aptitude, judgment and decision making skills * Strong computer skills to include Windows, Microsoft Office and Internet Explorer * Minimum of a 2 year degree or equivalent work experience is required * Verbal and written fluency in English and Spanish preferred but not required Capabilities: Customer Interaction - Inbound Industry: Industry Independent Position EDS and the EDS logo are registered trademarks of Hewlett-Packard Development Company, LP. EDS, an HP company, is an equal opportunity employer and values the diversity of its people. Copyright 2009 Hewlett-Packard Development Company, LP.

Please refer to job code eds-174222 when responding to this ad.

Category:	Human Resources
Location:	CHESAPEAKE, VA
County:	Chesapeake City County
ZIP Code:	23320
Pay Rate:	Open
Job Terms:	full time
Company:	EDS
Phone:	email only please
Fax:	email only please