Human Resources Administrator SrPosted: November 13, 2009
If you want to remember this job or apply at a later time, clickSave jobto save it to your personal folder.Human Resources Administrator Sr Job Details Location US, NJ, CHERRY HILL Job Type Human Resources Job Class Non-Exempt Description Position # 2434986 Job Description: 71021 - Human Resources Administrator Sr: Under general direction, performs specialized and clerical support tasks for human resources related programs, policies and initiatives. Assumes tasks that require previous knowledge of human resource principles, concepts and industry practices & standards. Available for others as a resource in resolution of complex problems. Work requirements may include completing reports, maintaining records/files, and account reconciliation. Gathers and prepares analysis on human resource policies, programs and practices. Researches and responds to inquires from management and personnel. May train others. Performs other duties as assigned. Job Essential Functions: 71021 - Humna Resources Administrator Sr: Ability to perform specialized and clerical support tasks for human resources related programs, policies and initiatives. Ability to do tasks that require previous knowledge of human resource principles, concepts and industry practices & standards. Ability to act as a resource in resolution of complex problems. Ability to complete reports, maintain records/files, and perform account reconciliation. Ability to gather and prepare analysis on human resource policies, programs and practices. Ability to research and respond to inquires from management and personnel. Ability to train others. Position Prerequisites:: This individual will assist in daily management activities related to the Service Center. For example, call monitoring, SLA monitoring, callback assignments, and trend reporting. They also will have incoming telephone contact with participants regarding various aspects of their Health and Welfare (HW) benefit plans. Other responsibilities may also include: handling escalated calls, training representatives, completing reports; maintaining records/files; reconciling applicable financial reports with third party data; and researching and responding to inquires from management and other personnel. Required Skills & Abilities: Prior Health & Weltfare Experience preferred (Other Customer Service or Human Resources backgrounds will be considered) to support ongoing Contact Center Team * Prior work experience in a customer- service focused environment * Excellent oral and written communication skills * Organizational and time management skills with the ability to handle multiple tasks simultaneously * Ability to remain poised, patient, empathetic, tactful and composed while talking with plan participants * Strong computer skills to include Windows, Microsoft Office and Internet Explorer * Strong math aptitude a plus Experience with Microsoft applications, primarily Excel, Outlook, and Word Strong Customer Service Skills * Excellent Problem Solving Skills * Excellent Business Acumen * Ability to multi-task, prioritize and manage time effectively * Detail Oriented Capabilities: Customer Interaction - Inbound Industry: Industry Independent Position EDS and the EDS logo are registered trademarks of Hewlett-Packard Development Company, LP. EDS, an HP company, is an equal opportunity employer and values the diversity of its people. Copyright 2009 Hewlett-Packard Development Company, LP.
Please refer to job code eds-174231 when responding to this ad.
| Category: | Human Resources |
| | | Location: | CHERRY HILL, NJ | | County: | Camden County | | ZIP Code: | 08002 | | Pay Rate: | Open | | Job Terms: | full time | | Company: | EDS | | Phone: | email only please | | Fax: | email only please |
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