IT Account ExecutivePosted: November 13, 2009
IT Account Executive Req ID: 3204 Group: Automation and Sys Svcs Group Location: New York, NY Job Status: Full-Time Job Category: Technology Options Refine Search Send This Job to a Friend View Job Cart (0) View My Account Area Overview The Sr. IT Account Executives play a critical role in ensuring that business lines receive quality, timely and cost-effective technology support that is aligned with their business objectives. They are responsible for service delivery management and relationship management for assigned Business Area(s); and serves as the primary liaison between the Automation Group ("AG") and the assigned Business Areas). This includes the coordination of strategic planning, communication and prioritization of technology initiatives. The role is designed to foster teamwork, accountability and exceptional service by technology service providers on behalf of the customer. Job Responsibilities Strategy * Portfolio Management: Maintain overall responsibility for the portfolio of projects for the assigned Business Area(s). * Strategic Planning: Actively advocate for the Business Area ("BA") and promote the tactical goals and strategic direction of the business; ensure that AG efforts and focus are fully in support of BA strategic plans and objectives; assist business leaders in achieving their strategic objectives around technology. * Financial Management: Assist businesses with development and management of IT components of their operating and support budgets and ensure adherence to approved spending levels; assist in forecasting and monitoring financial, physical and human resource needs to meet established objectives; look for opportunities to reduce costs and/or add value. * Demand Management: Understand and influence BA demand for services; ensure that adequate IT resources are allocated to the business, consistent with priorities, in order to provide effective, efficient and pro-active service delivery. Service Design * Investment Review Support: Support BA in making the business case to the Banks Investment Review Committee to obtain funding approval, and tracking their progress. * Innovation: Identify opportunities to develop new services and improve existing capabilities, within the Federal Reserve Bank of New York and across the Federal Reserve System. * New Initiatives: Work with the BA and the IT architecture and development groups to define and execute new initiatives; help to prioritize projects and negotiate any changes in scope, budget or schedule with Automation and the business line. * New Applications/Products: Coordinate with AG development mangers and solution architects when assisting with the selection of new applications to meet the needs of the BA in a manner which maximizes functionality, efficiency and cost effectiveness. Suggest technology products and service alternatives and solutions to meet business needs. Service Delivery * Coordination: Provide leadership and direction to AG staff to ensure effective coordination; shield the BA from the complexity of Federal Reserve System IT. * Facilitation and Escalation: Identify variances and "roadblocks," and initiate corrective action to stay on target; work with Project Managers, Application Development, and BA staff to ensure appropriate escalation of issues. * Problem Resolution: Surface operational issues and ensure that they are being addressed with the appropriate urgency; during outages, manage customer communications. * Communication and Status: Coordinate status review process with AG and BA teams to ensure that lines of communication are open and that all involved parties have access to information and resources needed for successful implementation and execution of projects/initiatives; report to AG colleagues on business area business priorities and technology priorities. * Continuous Improvement: Define standard measurements for quality and customer satisfaction requirements; develop and utilize key performance indicators to measure and improve technology processes and overall effectiveness; ensure support of business goals through achievement of defined technology service levels. Job Requirements * Strong leadership skills, as demonstrated by the ability to facilitate organizational change, foster innovative solutions and guide business areas and AG colleagues toward effective implementation. * A minimum of 10 - 15 years relevant work experience in portfolio management and business process improvement. * Experience managing technology solutions for core corporate functions (e.g. Human Resources, Accounting and Financial Management) as well as, possessing the business acumen and agility to manage other underlying technology and business lines, as needed (e.g., Financial Services). * Broad technical background in distributed and middleware platforms including but not limited to Windows, Oracle and WebSphere. * Excellent customer service skills, including the ability to build solid collaborative working relationships with all levels in the client business. * Exceptional interpersonal, communication, and facilitation skills; experience working in a matrix management structure; demonstrated ability to build effective teams. * Ability to advocate positions effectively on behalf of the customer, verbally and in writing * Ability to resolve conflict in a way that values and respects diverse views but that also works to find common ground to solve problems for the good of the customer. * Strong critical thinking, analytical, and problem solving skills as demonstrated by the ability to quickly assimilate new information, make sound decisions, recognize and effectively analyze business problems, propose and implement innovative solutions and deal effectively with uncertainty. * Excellent project management and time management skills, including ability to coordinate people and processes and to adapt to changing circumstances.
Please refer to job code fedny-6468 when responding to this ad.
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