Account Manager/Inside SalesPosted: November 14, 2009
Account Manager/Inside Sales Tracking Code 222 Job Description Customer Care - Account Manager (Growth Accounts) Avendrais North Americas leading procurement services company serving hospitality-related industries. Avendras 4,500+ customers gain access to contracts leveraging $3 billion of annual purchases, expert advisory services and in-depth purchasing data and analysis. Through Avendra, customers obtain substantial savings on their purchases and other value added services to improve their operations and bottom line results. Position Summary: This roleprovides anideal opportunity for a dynamic, motivated and customer oriented individual. Using account management savvy and a strong business acumen, the Account Manager will apply proactive account penetration approaches while servicing customer needs and interests. Strong interactive and persuasive abilities, supported by solid written and verbal communication skills are essential. The successful candidate must be motivated to act independently, approach customers with confidence and drive business goals. The aptitude to communicate and execute against a win/win approach is necessary. The candidate must develop and apply a solid knowledge of Avendras business offerings. The ideal candidate must possess the ability to identify, build and apply innovative approaches and solutions to secure and retain business opportunities. Follow-up and follow through are key contributors to success. Responsibilities * Identify and implement objectives to increase clients participation in Avendras programs * Educate accounts on Avendras business model and value proposition * Influence account leadership to implement participation plan improvements and drive results * Monitor program participation; measure results against objectives * Identify and overcome challenges that stand in the way of achieving participation objectives * Document significant customer interactions and corporate initiatives in Avendras eRM database * Introduce new programs and Avendra offerings (as applicable) * Interpret Avendra reporting and provide consultative analysis and recommendations to customers * Draw upon resources to resolve challenges and ensure customer satisfaction and program adoption * Support Avendra departments and suppliers in the resolution of complex issues with accounts/properties * When warranted, orchestrate Avendras presence at customers corporate and regional meetings * When deemed necessary, manage the de-enrollment process of accounts that are not meeting SCSA terms * Collaborate with Director to define, plan, and implement improvement projects relating to the Customer Care service model. Projects may include; * Account segmentation & service designation * Mass communications/information sharing * Account on-boarding/change management * New program/account roll-outs Required Skills Role Requirements * Excellent communication and organizational skills required. Strong analytical acumen; turn data into knowledge and knowledge into action. Primary Competencies * Planning and Organizing * Teamwork & Collaboration * Customer Focus * Problem Solving * Professionalism * Initiative and Impact * Communication * Challenge and Growth * Comfort with Ambiguity Required Experience Years of Relevant Experience 3+ years experience in hospitality or related industry -- operations, sales or service in procurement setting. Education Requirements College degree preferred If you are interested in applying for this position, please apply directly through our company websitewww.avendra.comfor consideration. Job Location Rockville, MD, US. Position Type Full-Time/Regular Salary Compet. US Dollar (USD)
Please refer to job code avendra-216530 when responding to this ad.
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