Customer Service Rep (CAE)Posted: October 16, 2009
IT'S MORE EXCITING HERE
Comcast, founded in 1963, has grown into one of the world's leading communication and entertainment companies - focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming - over 250 cable channels, including popular channels like - E!, Sportsnet, Exercise TV, The Golf Channel and more.
Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers - providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what’s important in their lives.
TASKS:
POSITION SUMMARY: Accommodate limited range of subscriber requests, inquiries and complaints.
MAJOR DUTIES: (May perform any or all of the following duties.)
- Handles medium volume of incoming telephone calls, covering limited range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.
- Answers customer questions regarding billing, service problems, products and features.
- Correct errors and discrepancies on customer billings as necessary.
- Prepares work orders for maintenance requests after determining if field visits are required, and ensures appropriate follow-up procedures are met.
- Performs billing and posting of customer accounts.
- Resolves delinquent account balances.
- Obtains assistance from Coordinator or Supervisor for complex inquiries.
- Represents Comcast in professional and positive manner in all situations.
- Performs other related duties as assigned.
- Punctual, regular, and consistent attendance.
REQUIREMENTS:
Previous experience in a customer service environment; as well as ability to work in a high volume call center.
Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
Demonstrated ability to establish and maintain effective relationships with customers
Proven listening and analytical skills, with demonstrated ability to obtain key information and resolve complex service problems
Interested applicants must be available to work Full Time hours including evenings, weekends, holidays, and the ability to attend day time training.
PREFERRED QUALIFICATIONS: (All minimum qualifications plus the following)
One (1) year previous call center or help desk service experience
If offered a position, all applicants must be able to successfully pass a drug, educational (High school diploma or general equivalency degree), employment, and criminal background check
Comcast is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, qualified disability or veteran status, ancestry, marital status, affectional or sexual orientation, gender identity or expression, sex or any other legally protected category.
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