Intern-BbOne Account Management

Intern-BbOne Account Management Tracking Code 101502 Job Description Overview: BbOneT, a component of Blackboard TransactT, enables students and faculty to use their university ID card as a form of payment off campus.a BbOne provides a secure, cashless and convenient way to make purchases while assuring parents that their funds will be spent within a university-approved merchant network.a On behalf of each BbOne client, Blackboard develops a comprehensive off-campus merchant network and manages every aspect of the program, from merchant acquisition to funds settlement and technical support.a In addition, the team executes customized marketing campaigns to encourage usage. The Account Management Intern will work with the Program Management team to assist with merchant relations and communication, problem-solve merchant disputes and concerns, recruit new merchants, target and coordinate marketing promotions and analyze key data to assist BbOne Program Managers.a The position provides a chance to gain valuable experience and a clear career path based on performance. a

Essential Duties: Merchant Relations and Assistance

* Resolve escalated merchant support situations by researching and delivering solutions directly to merchants * Facilitate basic-level technical support of merchant equipment * Investigate billing and accounting concerns to assist merchants with reconciliation questions * Assist with terminal deployment and monitoring * Manage initial merchant recruitment Marketing and Communication

* Coordinate mailing campaigns to distribute merchant marketing collateral * Remote project management of special offers, weekly/monthly promotions and merchant fairs * Perform analysis of key sales data * Run existing database queries to compile information of value to Program Managers * Other duties as required

Required Experience Qualification Requirements: * College sophomore or higher, focus in business or marketing a plus * Able to balance multiple projects from multiple sources * Detail-oriented, self-motivated, strong work ethic, goal-oriented, strong team player * Proficient use of MS Excel and MS Word; familiarity with MS Access a Job Location Washington, DC, US. Position Type Intern

Please refer to job code blackboard-290204 when responding to this ad.

Category:	Sales
	> Account Management
Location:	Washington, DC
County:	District Of Columbia County
ZIP Code:	20001
Pay Rate:	Open
Job Terms:	full time
Company:	Blackboard
Phone:	email only please
Fax:	email only please