Customer Delivery Specialist

Title: Customer Delivery Specialist Location: New Jersey - Murray Hill HP Financial Services is the leasing and lifecycle asset management services subsidiary of the Hewlett-Packard Company, offering a full range of financial services solutions with over 1,100 employees, doing business in more than 40 countries. HP Financial Services can help you manage to the lowest total cost of ownership - from planning and acquiring technology all the way to retiring and replacing it. We make it easy and economical for you to deploy world-classtechnology on terms tailored to your unique needs. And we help you manage the risk of dealing with obsolete orunneeded IT equipment. World headquarters and regional offices for the Americas are in Murray Hill, New Jersey. The company also maintains regional headquarters in Dublin, Ireland, Sydney and Australia. Our cradle-to-grave solutions help customers - large and small - improve cash flow, reduce total cost of ownership, minimize risk of obsolescence, and make the most of their HP infrastructure solution throughout its entire lifecycle. Our services include a variety of acquisition strategies for multi-vendor/multi-technology solutions, along with financial asset management tools, and a wide range of disposition and remarketing services to maximize the value of older equipment. POSITION SUMMARY: Partner with Sales and Customer Delivery Team members to manage documentation, book and fund SMB Lease deals. Special projects, as needed. RESPONSIBILITIES: Assist Sales in pursuing new business Assist Sales with opportunity assessment Collaborate with Sales in managing relations with the customer, HP and Resellers Administer add-on or follow-on business Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems Responsible for completion of asset level detail entry (entry may be outsourced) Arrange to receive and proactively manage/reconcile supplier invoices (HP or external Suppliers) Prepare package for compliance review Prepare booking and funding packages Track deal funding to completion of payment Respond to customer inquiries Coordinate/follow-up/reconcile on activities necessary for deal processing Conduct initial and final compliance review pursuant to Schedule of Authorization Check customer and supplier against Sanctioned Parties List at time of funding and booking Support testing of new systems releases as requested Scan documents into system Share accountability with colleagues in Customer Delivery Team to optimize customer experience and achieve team goals Complete Post Booking adjustments (as required) Issue Vendor Authorization Letter or Shipping Authorization Letter (VAL and SAL) Work within Schedule of Authorization Reseller support (for web based deals); act as first point of contact YOUR PROFILE: Minimum 1 year comparable experience Undergraduate degree or equivalent work experience in a related field preferred Proven ability to work in a team environment Customer focused approach and good problem solving skills required Excellent organizational, planning, prioritization and follow up skills Ability to multi-task and work independently in a dynamic environment Excellent communication skills, both oral and written Demonstrated ability to take feedback constructively Strong PC Skills with experience in a Windows environment Analytical experience in the financial services industry a plus Basic understanding of contracts in the financial services industry a plus

Please refer to job code hp-323971 when responding to this ad.

Category:	Transportation
	> Driver
Location:	Murray Hill, NJ
County:	County
ZIP Code:
Pay Rate:	Open
Job Terms:	full time
Company:	Hewlett-Packard Company
Phone:	email only please
Fax:	email only please