Front Desk Assistant Department Head Job

Front Desk Assistant Department Head

Description As a member of the Front Desk management team you will assist the Department Head with the overall direction, coordination and supervision of the Front Desk department. Consistently deliver a top notch customer experience by using your ability to multi-task along with your engaging and outgoing personality.

Put your best face forward in this high-energy position and ensure that every member has a friendly, inviting, and memorable experience!

Responsibilities:

•Provide outstanding customer service and quickly and efficiently respond to member questions, comments, and concerns

•Ensure team members:

• Greet and service members in a friendly and professional manner

• Attentively and promptly respond to member needs

• Admit members by scanning their membership cards and appropriately respond to messages

• Answer and transfer phone calls in a timely and professional manner

Managerial & Supervisory

•Act as the Department Head in the absence of the Front Desk Department Head

•Assist with supervising and assessing team members providing constructive feedback and helping them develop excellent customer service and promotional skills

•Assist with training front desk staff through standard operating procedures, role playing, shadowing other team members, and feedback

•Perform daily front desk inspections, monitor office and lobby area to ensure cleanliness and a professional presentation of the club

•Assist with scheduling staff, and ensuring zone rotations are completed

•Assist with recruiting and interviewing front desk team members

•Make hiring, promotion, disciplinary and termination recommendations to the Department Head

•Assist with cross-training other departments

Qualifications:

Education:

•High School diploma or GED

•College degree in business or related field preferred

Experience

•One-year customer service experience

•One-year supervisory experience

•Basic POS (point of sale) transaction experience

Licenses / Certifications/ Registrations:

•CPR/AED certification required within the first thirty days after hire date

Overview and benefits

Life Time Fitness is the ultimate "healthy way of life" company where teams work to meet the needs of the members. Find yourself in a challenging work environment where your team is dedicated to exceeding the members expectations. At Life Time Fitness, goals are set high and performance drives success. As a member of our team, youll enjoy a positive and exciting atmosphere while developing lasting relationships with other enthusiastic and highly motivated people!

After a demanding day at work, wind down with a great workout and grab a bite to eat in the LifeCafe. Whether attending a spin class taught by our company founder or heading to the LifeSpa for a relaxing massage, team members are encouraged to maintain a healthy, balanced lifestyle.

Full-time team members receive a complimentary club membership as well as a discount on personal training, LifeCafe, LifeSpa and salon services, and Life Time Fitness nutritional products. Life Time Fitness also offers premier benefits packages for both full and part-time team members including medical, dental, and vision insurance, 401K plans, disability insurance and an employee stock option. Full-time team members receive additional benefits including adoption assistance and life insurance.

Primary Location: Florham Park Life Time Athletic, NJ, US

Nearest Major Market: New Jersey Job Segments: Hospitality, Hotel

Please refer to job code 648241 when responding to this ad.

Category:	Office Employment
	> Administrative Assistant
Location:	Florham Park, NJ
County:	Morris County
ZIP Code:	07932
Pay Rate:	Open
Job Terms:	full time
Company:	Lifetime Fitness
Phone:	email only please
Fax:	email only please