Federal Government Account Manager (Washington D.C.)Posted: November 14, 2009
Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the worlds most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/ The role of the Federal Account Manager is to retain and grow Westlaw revenue and user preference. The role responsibilities are achieved through teaching legal research, selling the value of Westlaw and marketing Westlaw efficiencies and advantages. Major Responsibilities: * Retain and grow customer base * Provide high quality account management and customer support services to assigned accounts. * Draft, negotiate, present and implement contracts. * Establish solid, long-term customer relationships and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns. * Educate customers on the benefits and effective use of Westlaw * Partner with West Federal Government Sales Consultants to facilitate new sales * Coordinate training efforts with the regional team of specialists * Coordinate local and national training & marketing efforts within assigned accounts. * Stay current on market trends and customer needs * Assist other market segments as needed. * Work both independently and as a member of a larger team; 50-70% of time is spent on-site at DC, MD and VA customer locations * Comply with all administrative responsibilities on a timely basis * Construct a weekly routine of communication with team members to drive, retention and growth Qualifications * J.D. Required * Legal practice experience preferred * Bar membership preferred * Strong communication, and presentation skills required * Ability to travel to sales training, meetings and to customer locations * Customer service orientation and experience * Successful sales experience a plus. * Proficient in MS Office/internet Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work. Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer. Job Legal Primary Location US-DC-Washington Organization West Schedule Full-time Job Type Standard Shift Day Job Please refer to job code 441662 when responding to this ad.
| Category: | Sales |
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> Account Management
| | Location: | Washington, DC | | County: | District Of Columbia County | | ZIP Code: | 20001 | | Pay Rate: | Open | | Job Terms: | full time | | Company: | REUTERS AMERICA | | Phone: | email only please | | Fax: | email only please |
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