Tier I Customer Support Engineer (304274-636)

The Tier 1 Customer Engineer will focus on providing first tier technical phone support to our customer base. This includes answering incoming problem calls, collecting and tracking information and details of the problem, trying to resolve the issues and escalating the calls to tier 2 personnel if necessary.

Required Skills:

Must have good working knowledge of Windows OS and/or Unix
Strong customer relations skills
Strong written, verbal and presentational skills
Technical experience in any of the following areas is a plus:

Customer support
MS Exchange and Lotus Notes
Unix systems administration
Novell administration
SAN/NAS


Previous Experience with Backup software such as Veritas, Arcserve, or Legato.
Experience with DB applications such as SQL, Oracle, Informix.

CommVault is an Equal Opportunity Employer.

Please apply online directly at:

http://hostedjobs.openhire.com/epostings/submit.cfm?fuseaction=app.dspjob&jobid=304274&company_id=15636&jobboardid=119

Please refer to job code 304274 when responding to this ad.

Category:	Information Technology
	> Helpdesk/PC Support
Location:	Oceanport, NJ
County:	Monmouth County
ZIP Code:	07757
Pay Rate:	Open
Job Terms:	full time
Company:	CommVault
Phone:	none
Fax:	(732) 870-4153