Help Desk Administrator II

Help Desk Administrator II

Company Description:
Health Market Science is a young, rapidly-expanding company located in King of Prussia, PA. HMS is the leading provider of scientifically-engineered targeting, data integration, and advanced analytics solutions for the healthcare industry

Here are some accolades:
• Ranked #42 on Inc 500’s fastest growing privately held organizations in the United States
• Ranked #10 in Deloitte’s Technology Fast 50 for Greater Philadelphia
• 851% revenue growth from 2002 – 2006

Benefits to working for HMS:
• Exciting, fast paced organization where what you do makes an impact
• Competitive Compensation
• Free lunch and benefits that start at the first of every month

Reports to: The Help Desk Manager

Brief Description of position:
As a member of the IT Infrastructure team, the Junior System Administrator primary role will be Desktop and Basic IT Support for our organization, and will support the system administrators in their tasks maintaining the organization’s IT infrastructure. 

Primary responsibilities will include:
• Support for hardware and software needs throughout the organization
• Basic printer troubleshooting and driver installation.
• Develop and document help desk procedures
• Windows installation
• General technical support tasks.
• New hire setup
• Workstation image creation/testing/rollout

Other tasks that will be required:
• Any other tasks assigned by the company from time to time
• Part of off-hours Helpdesk Support rotation.

Key Competencies:
• Experience with Windows XP installation and networking
• Good verbal & written communication
• Reliable, proactive attitude
• Desire to learn
• Certification in related field a plus
• Some Linux experience a plus
• Solid understanding of PC hardware
• Experience with Microsoft Office
• Experience with Symantec Ghost/Altiris imaging.
• working knowledge of Active Directory
• Master one or more of the HMS infrastructure:
o Phone system
o Alarm system/card key access
o Antivirus
o Altiris Imaging
o MX Logic Mail filtering
o Basic Backup Tape Management
• Advanced problem resolution
• Proper categorization, prioritization and assignment of help desk tickets for engineering staff
• Solid Linux  skills needed for account creation
• Diligent asset management.
• Solid understanding of and adherence to HMS IT standard operation procedures.


Essential functions of the job:
• Computer use and efficiency as described herein
• Internal and external communication

Category:	Information Technology
	> Helpdesk/PC Support
Location:	King of Prussia, PA
County:	Montgomery County
ZIP Code:	19406
Pay Rate:	Open
Job Terms:	full time
Company:	Health Market Science
Phone:	email only
Fax:	email only