House Front Bell Attendant - Hotel DuPontPosted: October 30, 2009
DUPONT: DuPont is a global Fortune 100 company, operating in 70 countries today. We are looking for people who have a passion for delivering innovative, sustainable solutions that meet our customer needs for a better, healthier, safer life. DuPont offers an exciting place to work where thousands of innovations are introduced every year. You will have opportunities for growth through involvement in various dynamic industries from high-tech to high-performance; including agriculture, nutrition, electronics, communications, safety and protection, home and construction, transportation, and apparel. At DuPont, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join DuPont and discover The miracles of science?. About Hotel duPont Luxury is a word we take seriously at the Hotel du Pont. Located in the heart of historic downtown Wilmington, Delaware and just minutes from the illustrious Brandywine Valley, our internationally renowned property caters to our customers sophisticated style and demand for exceptional quality. We offer the finest personal service and prompt attention to every detail. Address: 11th and Market Street, Wilmington, DE 19801 Bell Attendant Job To assist guests by transporting luggage to and from hotel rooms and to perform miscellaneous services upon request. FUNCTIONAL RESPONSIBILITIES: Handles all luggage requirements to and from guest rooms. Delivers materials, communications and all other collateral to guest rooms. Maintains storage facility for all guest luggage and suitable materials. Instructs guests on correct operation of all equipment in rooms and informs them of hotel amenities and services. Provides information about hotel, city activities, and hotel functions. Provides miscellaneous guest services: mail service, message service, delivery of newspapers, laundry, dry cleaning, etc. Maintains baggage room, baggage carts, guest elevators, and hotel lobby in a neat and orderly manner. Checks hotel room upon departure of guests. Qualifications KNOW-HOW/EXPERIENCE: Qualified candidates will have: * High School Diploma or GED equivalent * Strong interpersonal skills and a "guest first" mentality * Demonstrated ability to communicate in a pleasant, professional manner * Strong customer focus * Knowledge of hotel facilities, services, and operations PROBLEM SOLVING: Qualified candidates must be able to: * Respond and resolve guest complaints in a manner compliant with hotel standards and image * Interact with diverse individuals and function as a member of a team * Strong customer focus and response * Flexible with changing schedules ACCOUNTABILITY: Qualified candidates must: * Maintain security of guest luggage and equipment * Ensure guest satisfaction * Adhere to grooming policy and maintain uniform and appearance to meet hotel standards * Follow safety and performance standards ADDITIONAL INFORMATION: * This job is a 24 hour/7 day a week operation and requires flexibility with schedules * Ability to lift a minimum of 25 pounds, occasional heavy lifting up to 50 lbs. is required * Position requires availability on weekends and holidays and is considered to be essential Job House Front Bell Attendant Primary Location North America-USA-Delaware-WILMINGTON-HOTEL DUPONT(EYH6) Organization DUPONT CO(2350) Schedule Part-time Education Level High School Diploma/GED (11 years) Shift Day Job Employee Status Limited Term Travel No Please refer to job code 42069 when responding to this ad.
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