TELLER MANAGER--C1USA

Summary: Responsible for implementation and coordination of all branch operational responsibilities. Supervises the Line Supervisor; or, in the absence of a Line Supervisor position, is responsible for direct supervision and management of the teller staff to include: hiring, supervising, scheduling and evaluating tellers.

Responsibilities: ? Coordinates the communication, implementation and monitoring of all branch operational policy and procedures in regard to bank processes, critical controls, security , etc. ? Continually assesses the impact of processes and controls on the day to day operations of the branch to ensure an efficient environment and compliance with service standards. ? Stays abreast of product changes. ? Monitors the timely and proper processing and clearing of General Ledger Suspense account items. ? Reviews and follows up on management reports e.g. OD, Kite, Vector 8, etc. in a timely manner. ? Completes required audits and reconciliations of consignment items and general ledger tickets. ? Ensures adherence to the Banks policies and procedures by all staff. ? Ensures that regulatory compliancy standards are met. ? Conducts periodic meetings with staff to discuss operational and/or fraud/security issues and provides training on pertinent topics. ? Supports the branch manager in supervising personnel, recommending and maintaining staffing levels, performance appraisals, promotions, hiring and terminations. ? Provides security orientation to new hires including security devices, policies and procedures. ? Responsible for monitoring and recommending training needs for the Banking Office personnel. ? Follows up on exception items e.g. missing IRA documentation, issue no pays on travelers checks and cashier checks, etc. ? Reviews documentation on all new deposit accounts to ensure proper procedures were followed, and red flags were properly followed up and approved. ? Coordinates the completion of all fraud packages. ? Completes all other job-related duties as assigned. These may include, but are not limited to, responsibility for the branchs supply of bulk cash in the absence of a central teller, acting as a personal banker as needed, operating a teller window when necessary, and supervising platform personnel in the absence of the Customer Service Manager and/or Branch Manager, etc.

In the teller supervisory role: ? Organizes and conducts regular teller staff meetings, including training sessions when necessary. ? Provides daily oversight and assistance to teller staff when processing transactions and assisting customers, including any necessary approvals/overrides, to ensure Bank policies and procedures are followed. ? Responsible for monitoring teller customer interactions to ensure customer focused behaviors/service standards are followed. Provides appropriate coaching when necessary. ? Schedules teller staff and assigns duties to ensure customer service needs are met while optimizing the use of the Banks resources. ? Responsible for teller hiring, coaching, counseling and evaluating tellers? performance, recommending salary action, and promotions (including teller progression and advanced Teller)/demotions as necessary. ? Responsible for remaining knowledgeable on fraud or security bulletins distributed within the branch and ensuring communications reach all tellers. ? Responsible for reviewing deposits meeting established criteria to determine whether holding funds to delay availability under Reg CC is appropriate. ? Calculates monthly teller outages utilizing the Teller Over /Short General Ledger account and takes appropriate disciplinary action as required by policy. ? Conducts quarterly audits of tellers, dual vaults, currency dispensers, and ATMs. ? Oversees daily operation/balancing of branch ATMs and currency dispensers, including processing necessary entries. ? Responsible for daily review of the 087 consignment items listing to ensure compliance with Bank Secrecy Act. ? Responsible for training new tellers upon arrival at the branch/completion of teller training, and for assigning a mentor to each new hire. ? Maintains cash limits, check cashing limits, and specific authorities in the PC Teller system. ? Monitors the branchs cash position to ensure branch cash needs are met and the Banks use of funds is maximized. Coordinates ordering/shipping cash with the Central Teller. ? Controls and monitors the teller staffs participation in the Teller Incentive Program including sales contests when applicable.

Basic Qualifications: ? College degree in business related field. ? 2+ years of branch banking experience.

Capital One will not file non-immigrant visa petitions for alien workers.

As a recipient of TARP funding subject to the ARRA, Capital One will not sponsor new H-1B petitions or transfer existing H1B visas for new hires to Capital One.

Please refer to job code 614305 when responding to this ad.

Category:	Accounting/Banking/Finance/Insurance
	> Bank Tellers
Location:	Merrick, NY
County:	Nassau County
ZIP Code:	11566
Pay Rate:	Open
Job Terms:	full time
Company:	Capital One Services, Inc.
Phone:	email only please
Fax:	email only please