Customer Training Specialist/ Instructor 4- DRT

Customer Training Specialist/ Instructor 4- DRT

Requisition Number: 09-1015885 Job Status: Activated -  Posting Type: Posted Internally and Externally. -  Posting Status: Available

Location  Germantown, MD  Virtual Office/Telecommute? (Things you should know about Virtual Office)  Virtual Work Not Available  Shift  First  Business Unit  Integrated Defense Sys  Division  Networks & Space Systems  Program  Intelligence&Security Systems  Occupation Title  Customers Training  Skills Management Title  Maintenance Training  Job Classification  GGE5P4  Job Type  Non-Management  Experience Level  Career/Experienced  Exemption Status  Exempt  Union  No  Security Clearance Required? (Security Clearance definitions)  Current Top Secret - US Citizenship Required  Work Eligibility Required?  Yes  US Person Status Required?  Yes  Export Control Required?  Yes  Relocation Money Available?  No  Date Posted  10/29/2009  Closing Date (Things you should know about closing dates)  01/25/2010  Position Description  The Digital Receiver Technology (DRT) Training Department is seeking personnel to join our team of instructors and provide technical instruction on our various products to a wide customer base. The instructor will be responsible for conducting training classes to customers locally at the DRT office as well as at customer sites. Travel averages one to two weeks per month within the U.S. and could include international travel. Other responsibilities include working with the engineering department to develop training materials for new products and services, and with field support for product development. On a rotational basis Trainers will also provide customers with technical assistance through our 24 hour support line. The position involves having excellent communication, organizational, and customer relation skills, as well as strong attention to detail, strong presentation skills and excellent problem solving skills. The Trainer will become familiar with the DRT product line, and learning/understanding of modern wireless communications formats in order to teach various skilled customers. The ability to travel is a must. The candidate must have at least a Current Top Secret (TS) clearance, and ideally will be proficient with computers running various Microsoft Operating Systems and Office programs, have experience as a Trainer and previous experience using DRT equipment. Experience with cellular formats, networks, and Radio Frequency (RF) is a plus.

Competencies  General [ + ] Adaptability Fully understands changes in own and fellow senior employees work and situations; is frequently called upon to explain the logic or basis for change to other employees; is generally seen as an expert on information about changes affecting own and fellow senior employees jobs; occasionally mentors fellow employees around the change. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow senior employees and external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.[ + ] Coaching/Teaching Consistently clarifies expected behaviors, knowledge, and level of proficiency by guiding, seeking and giving information and checking for understanding. Consistently provides instruction, positive models, and opportunities for observation in order to help other project managers, internal employees, and external customers develop skills; encourages questions to ensure understanding. Consistently gives timely, appropriate feedback on performance; reinforces efforts and progress. Consistently establishes good interpersonal relationships by helping project leads, internal employees, and external customers feel valued, appreciated, and included in discussions.[ + ] Communication Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.[ + ] Continuous Improvement Consistently and proactively reviews complex and/or specialized processes to identify gaps between requirements and current outputs within own work group, throughout the organization, and with external customers. Identifies potential conditions that contribute to gaps or key variances; explores complex relationships between conditions and effects; distinguishes causes from symptoms and identifies primary causes. Consistently and proactively generates ideas for solutions; analyzes the effect or impact of each solution; selects appropriate solutions; tests solutions; and gathers feedback from fellow project leads, internal employees and external customers on effectiveness. Reviews impact on baseline measures and modifies solutions as appropriate to ensure effectiveness.[ + ] Contributing To Team Success Consistently makes procedural or process suggestions to work group members, fellow project leads, other internal employees, and external customers for achieving team goals or performing team functions; provides necessary resources or helps to remove obstacles to team accomplishments. Listens to and fully involves others in team decisions and actions; values and uses individual differences and talents. Shares important or relevant information with the team. Adheres to the teams expectations and guidelines; fulfills team responsibilities; demonstrates personal commitment to the team.[ + ] Managing Work Consistently identifies highly critical and less critical activities and tasks amidst a large number of competing demands; adjusts priorities when appropriate. Consistently ensures that required equipment and/or materials are in appropriate locations so that own and others work can be done effectively. Effectively allocates own time to complete work; coordinates own and others schedules to avoid conflicts. Consistently takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.Technical [ + ] Instruction Skills Extensive and specialized instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).[ + ] Instructional Media & Methods Extensive and specialized knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).[ + ] Instructional Systems Design Extensive and specialized knowledge of Instructional Systems Design (ISD) methodology (e.g., analysis, design, development, implementation, evaluation). Typical Education/Experience  Bachelors degree and typically 10 or more years related work experience, a Masters degree and typically 8 or more years related work experience or an equivalent combination of education and experience.  Other Job related information  Digital Receiver Technology (DRT), based in Germantown, Maryland, designs and manufactures high performance receivers and transceivers for the wireless test, SIGINT, and law enforcement markets. DRT was acquired by The Boeing Company in December 2008. Position requires a Current Top Secret Security Clearance- US Citizenship is required.  *** Please note that depending on the specific position, you may be required to pass additional medical tests, credit checks, and/or other requirements. These additional items are required for the Company to comply with various laws and regulatory rules.*** Every job requisition has specific and unique requirements listed under Description, Competencies,  and Education. Applicants will increase their opportunities for consideration by demonstrating  compatibility with these requirements in their resumes. The job specifications - including competencies (knowledge, skills, abilities, and other characteristics),  job-relevant work experience, education, and other requirements described in this requisition -  will be the basis for applicant screening, including resume reviews, structured interviews and any other  assessments used to support the hiring decision. All candidates considered for this position may be  required to participate in a structured interview. The structured interview is a standardized method of  evaluating candidates job-related competencies to support an objective selection and promotion process.

Please refer to job code boeing-091015885 when responding to this ad.

Category:	Education/Training
	> Instructor      > Trainer
Location:	Germantown, MD
County:	Montgomery County
ZIP Code:	20874
Pay Rate:	Open
Job Terms:	full time
Company:	The Boeing Company
Phone:	email only please
Fax:	email only please