Customer Relations Specialist

UPS Supply Chain Solutions currently seeking a Customer Care Specialist. The Customer Care Specialist is familiar with UPSLT software products and capable of providing front-line, remote support to internal and external customers. This person must effectively communicate to peers concerning difficult customers and technical problems. Strong customer service and troubleshooting skills are a must. Responsibilities include but not limited to: * Provide telephone support to customer, solving software-related problems. * Clear and concise data entry of customer interactions in our incident tracking database. * Flexibility to work various shifts covering 24 hours/day, 7 days/week. * Generate training leads and special projects resulting in additional revenue for Customer Service department. * Assist with UPSLT software upgrade installations and training. * Professionally interact with existing and potential business problems to management and co-workers. * Willingness to assist other departments in support of customers. * Assist in the development of co-workers. * Completion of assigned administrative responsibilities. Requirements: * Minimum one year customer service phone experience. * High school diploma or equilvalent. * Knowledge of PC hardware and software configurations. * Knowledge of Windows and Server Operating Systems. * Global travel. Additional Skills: * College degree preferred. * Familiar with Relational Databases, Oracle, SQL Server. * Familiar with Microsoft Office Products especially Access. * Basic Citrix and Terminal Services experience a plus. OTHER CRITERIA: Employer will not sponsor visas for position. There is no relocation available for this position. UPS is an Equal Opportunity Employer.

Please refer to job code 209612465 when responding to this ad.

Category:	Communications
Location:	Baltimore, MD
County:	Baltimore City County
ZIP Code:	21201
Pay Rate:	Open
Job Terms:	full time
Company:	Mail Boxes Etc., Inc.
Phone:	email only please
Fax:	email only please