Customer Relations Associate

Customer Relations Associate

Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the worlds most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/

Company description:

Tradeweb is a leading over-the-counter, multi-asset class marketplace, and a pioneer in the development of electronic trading and trade processing. The company provides services in the fixed income, derivatives and equity markets to clients in more than 50 countries. Since 1998, Tradeweb has operated a global trading network, which harnesses the distribution of the major investment banks with over 2,200 institutional clients. With its expansion into the equity markets, Tradeweb is leveraging AutEx, the industry leader for 40 years in providing indications of interests, and Thomson Order Routing, a global FIX network with more than 6,000 connections to over 750 firms.

Department description:

Our Customer Relations department is comprised of our Customer Relations Representative, Product Training Specialist, Prospect Sales, and Legal Administration groups.  All teams are responsible for maintaining our departments white-glove service goals.

Description of position:

Tradeweb Customer Relations Reps are the key drivers for the client service experience. This includes onboarding and front line support for the customer base and encompasses the entire suite of products provided by Tradeweb. As a Customer Relations Rep you will be expected to deliver an above excellent level of service to all clients and respond to phone and email requests in a timely manner. Some of the daily responsibilities involved will include client requests for system support and information, setting up new accounts and users, resolving connectivity issues, installing software, and arranging system demonstrations. Applicants should have strong analytical and communication skills.

Responsibilities/accountabilities:

* This person would be responsible for all duties associated with client services activities, building relationships with new and existing clients, supporting implementation and training for clients, and administrative tasks and other duties as assigned by his/her manager.

Qualifications

Requirements/Skills:

* 4 year degree * Excellent verbal/written communication skills * Extremely comfortable with technology - proficient with full MS Office suite * Dedicated team-player * Exemplary work ethic - eager to learn

Preferred/Skills:

* Knowledge of fixed income * Experience with electronic trading/settlement systems * 3+ years of financial service industry

Core Competencies:

* Client focus and knowledge, product knowledge, interpersonal skills, communications skills, team orientation, problem solving

Background:

* College graduate with related work experience or internship Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

Job Customer Service/ Support

Primary Location US-NJ-Jersey City

Organization TradeWeb

Schedule Full-time

Job Type Standard

Shift Day Job

Please refer to job code 445284 when responding to this ad.

Category:	Communications
Location:	Jersey City, NJ
County:	Hudson County
ZIP Code:	07097
Pay Rate:	Open
Job Terms:	full time
Company:	REUTERS AMERICA
Phone:	email only please
Fax:	email only please