Service Delivery Manager - SS LOB

Senior management responsibility for day-to-day delivery of IT infrastructure support services, as well as application development and support services, across multiple technology towers in support of single or multiple sites. Accountable for staffing, resource management, cost budget, technical direction, estimates, and overall process for all infrastructure delivery. Leads the Line of Business (LOB) account management team towards a goal of building a strong business partner relationship with existing customers or potential customers. Ensures customer satisfaction is maintained by meeting current and potential infrastructures needs, ensuring SOW compliance, developing long term infrastructure strategies. Collaborates with the customer relationship team on application and infrastructure long term planning. Owns compliance with contract service levels and customer satisfaction. Acts as a primary interface to technical engineering tower managers and application delivery managers. Provides analysis and makes recommendations for resolution of all problems related to application and infrastructure projects. Participates in many aspects of managing service desk and data center operations and leads other team members in infrastructure and application delivery processes. Coordinates infrastructure and application help-desk support to end-users, to include prioritizing, troubleshooting, and communicating issues related to end-user support. Works as a member of the customer relationship management team to identify and develop solutions and ensure appropriate implementation thereof. Manages the design and execution of IT software tests and results evaluation. Provides analysis and makes recommendations for resolution of all problems related to applications projects. Participates in many aspects of managing software efforts and leads other team members in application delivery processes. Manages the design and execution of configuration, change, and problem management operations, maintenance and performance results evaluation. Performs project management tasks. Manages resources to meet goals across multiple projects. Uses best practice methods of project management for business infrastructure and application projects. Develops project plans as required and assists in tracking results. Responsible for performance management and the enhancement of a culture and work environment that attracts, trains, retains and motivates an extremely high caliber team of professionals that helps position BAE Systems-IT as the recognized industry leader. Required Experience working within a CMMI or ITIL based technical organization BAE Systems is the premier global defense and aerospace company, delivering a full range of products and services for air, land, and naval forces, as well as advanced electronics, information technology solutions, and customer support services. With 105,000 employees worldwide, BAE Systems had 2008 sales of $34.4 billion.

Information Solutions, based in Reston, Virginia, is among the 10 largest IT providers to the U.S. government, serving most of the federal defense and civilian marketplace. It provides network-centric command, control, computing, and intelligence (C3I) solutions; wideband networking radio systems; information systems for the U.S. intelligence community; geospatial information services; and information technology services. Leveraging its knowledge of signals and data derived from signals, Information Solutions has attained a market-leading position in advanced information technology research, intelligence analysis and production, and geospatial exploitation software. People are the greatest asset in any Company ...  BAE Systems is committed to a high performance culture and provides an environment that challenges our employees to be remarkable and obtain their full potential.  We are an EEO/Affirmative Action Employer that understands the value of diversity and its impact on a high performance culture.  Join us ...

Please refer to job code baehodes-14221767 when responding to this ad.

Category:	Transportation
	> Driver
Location:	Rockville, MD
County:	Montgomery County
ZIP Code:	20847
Pay Rate:	Open
Job Terms:	full time
Company:	BAE Systems
Phone:	email only please
Fax:	email only please