FT Assistant Customer Service Sales Manager - Food LionPosted: November 3, 2009
Job Number 08-012319 Post Date 5/7/2008 Job Title FT Assistant Customer Service Sales Manager - Food Lion Positions Available 1 Operating Company Food Lion Full/Part Time Status Full-Time FLSA Status Non-Exempt (Hourly) Location Store #01313 -- STEVENSVILLE Address 300 THOMPSON CREEK MALL D City STEVENSVILLE State MD Description The Assistant Customer Service Sales Manager is responsible for assisting the store team to build sales and achieve sales goals. The Assistant Customer Service & Sales Manager is also responsible for maintaining standards according to the Front End Standard Practice Manual, proper completion and maintenance of all store office functions, and the training of Front End Sales Assistants on customer service procedures and sales office accountability. The Assistant Customer Service and Sales Manager oversees the work of Front End Sales Assistants, Sales Associates, and Service Associates as delegated by the Customer Service and Sales Manager. Requirements Due to the often-heavy flow of customers through the Front-End, the Assistant Customer Service Sales Manager must have the flexibility to perform all of the following responsibilities as well as the ability to perform the duties of any Front-End Sales or Service Associate. Ensures Food Lion standard practices of customer service are priority and met at all times. Performs service desk and KIOSK service as needed to meet business demands. Engages and interacts with customers to create a positive shopping experience. Maintains Front End Standard Practice of all Front End accounting services: ~ Register Pickups ~ Till Counts ~ Loans ~ Safe Counts ~ Re-Deposited WICS ~ Deposits ~ Deposit slip verification ~ Returned check payments ~ Coin-Star ~ Postage Stamps ~ Phone Cards ~ Gift Cards ~ Rug Dr. Rentals and Returns ~ Change Fund Checks and Orders ~ Vending Money and other Special Income ~ Lottery ~ Bill Pay ~ Self Checkout Lanes ~ Blue Rhino ~ MCI Phone Cards ~ Store Accounting Close ~ Western Union and Money Order reconciliation and inventory ~ Writes beer/wine checks ~ Verifies beer/wine checks Assists in upholding office procedures and policies relating to: ~ ISSA reports ~ Deposits ~ Food Lion charge sales ~ EFT/EBT (offline and regular) ~ WICs ~ Paper food stamps ~ Manufacturer coupons and store coupons ~ Check cashing policies and procedures ~ Refunds and overrides ~ Voids ~ Credit Sales ~ Void transactions Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to cash control and office reporting using the Teach, Coach and Communicate process. Communicates all cash variances to the Customer Service Sales Manager. Researches over/short discrepancies as reported by the Food Lion Store Support Center on the weekly over/short report, reports updated information or variances to the Store Manager Stores Sales Accounting if necessary. Works as a team player with other department heads to maintain adequate security to control cash, shrink, dishonesty, and customer or associate accidents. Ensures all store office functions are completed accurately and on time. Maintains proper file sets and manuals including the Front End Standard Practice Manual. Performs service desk and KIOSK service as needed to meet business demands. Ensures Front End equipment is working properly in the absence of the Customer Service Sales Manager. Essential Skills: Ability to communicate with customers and associates. Ability to analyze situations, identify problems, and implement solutions and to effectively supervise the work of other associates. Ability to meet production standards established by Food Lion. Ability to read, write and perform basic math functions. Ability to reach, bend, stoop, and lift up to 10 lbs. Apply On-line Apply On-line
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