Telecommunications Technician Sr AssociatePosted: November 14, 2009
Essential Job Functions * Coordinates the installation of highly complex voice and video telecommunications equipment and peripheral devices. Oversees site preparation activities including conduit, power, and signal cable runs. * Analyzes, tests and repairs voice mail network alarms, file systems, disk drives and networking for multiple network designs, software versions and hardware platforms. * Integrates, installs, and tests complex telecommunications systems in accordance with applicable standards. * Provides technical support for a wide variety of telecommunication systems to meet business needs. * Maintain modems for remotes and wide area linkages to meet business needs. * Performs highly complex hardware and software configuration and setup of voice and video components. * Documents problems and/or other matters of significance, customer configurations, change requests, and other topics to ensure appropriate response. Makes recommendations to management and implements solutions in order to provide high quality customer service. * Collaborates with support personnel in investigating and resolving complex customer telecommunication network matters of significance. * Provides leadership and work guidance to less experienced personnel. Qualifications Basic Qualifications * High school diploma * Six or more years of experience in system design or management information systems * Experience working with technical and operational capabilities and implementation procedures * Experience working with PC communications and configuration of network cards * Experience working with network cabling practices and procedures Other Qualifications * Good analytical and problem solving skills to find and correct errors in the telecommunication networks * Good interpersonal skills to interact with customers and team members * Leadership skills to coordinate projects and provide assistance to less experienced personnel * Strong communication skills * Ability to work in a team environment Please refer to job code 482074 when responding to this ad.
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