Teller Manager

288849 Job Title:  Teller Manager Location:  Wilmington,DE, Delaware 08640-0000 United States Hrs/Wk:  40 Employment Type:  Full-Time Job Description:  Please disregard the emv listing in the posting as it is similar to the Wells Fargo area 2 MRP of $27,100 -$36,600 - $46,100. Responsibilities: This posting will change to a Service Manager 1 on 1/1/2010. As a Teller Manager thru 12/31/09 and as a Service Manager I starting 1/1/2010, this is a non-exempt position. Hires will receive 150% of their straight time pay for hours worked above 40 in a workweek, and docked for hours worked fewer than 40 in a work week. This position is not eligible for cross-company hiring at this time due to system limitations. Therefore, only current Wachovia team members will be considered". Actively coaches all service team members to provide extraordinary customer service, achieves sales and service mastery and operational excellence. Successfully participates in hiring, developing, leading, and promoting engagement for all service team members. Consistently provides an extraordinary level of customer service. Meets or exceeds store wide sales and referral goals as specified in the Wells Fargo Incentive Plan. Adequately schedules and staffs to ensure proper staffing levels. Achieves 100% compliance with Wells Fargos internal policies and procedures. Processes and approves customer transactions efficiently. Assists with other store duties as required. Position Summary: The Service Manager 1 partners with the Store Manager to position the store team for success. Responsibilities may include assisting with hiring, training, coaching and developing a highly engaged service team. He/she must be able and willing to fill in for the Store Manager role when necessary, including coaching and observing the sales team members. The Service Manager 1 should be effective at observation, coaching, and providing feedback to ensure consistent team performance and excellent customer satisfaction which includes: demonstrated excellence at managing complex customer concerns and transactions. A Service Manager 1 consistently ensures compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements. This position includes individual cash handling and responsibility for assisting with effective scheduling, managing of the Teller line, lobby management and delegating essential tasks to ensure operational integrity while creating a positive customer experience. The Service Manager 1 serves as a model for the Wells Fargo Sales and Service culture while maintaining ethics, integrity, and embracing diversity. Requirements: Basic Qualifications: 18+ months interacting with people or customers. 6+ months teller experience preferred. Minimum Qualifications: Positive demeanor with an ability to motivate and inspire a team. A genuine empathy and concern for people - helping each team member achieve his/her potential. Inspire a team to reach aggressive sales and customer service goals. Proven ability to engage, recognize and retain team members. Strong work ethic. Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team. Careful attention to detail and compliance with Wells Fargo policies and procedures. Organizational skills. Desire to progress and continually grow within the company. Professional (Verbal/Written Communication and Presence). Strong communication skills ? ability to provide meaningful context and align communications with our vision and values, consistently demonstrates proactive communication ? constantly reaching out to team members informally. Demonstrated skill in use of computers. Preferred qualifications: Proven experience selling products and services. Proven experience meeting customer satisfaction goals. Proven experience working in a fast paced environment. Ability to work a flexible schedule that includes working weekends and some holidays. Ability to stand for extended periods of time. Will work a forty hour work week between 8am and 6:15pm, Monday thru Friday, and rotating Saturday mornings 8:30 to 12:30. Wachovia

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Category:	Accounting/Banking/Finance/Insurance
	> Bank Tellers
Location:	Wilmington, DE
County:	New Castle County
ZIP Code:	19801
Pay Rate:	Open
Job Terms:	full time
Company:	Wachovia Corporation
Phone:	email only please
Fax:	email only please