Teller Manager

287902 Job Title:  Teller Manager Location:  Washington,DC, Washington, D.C. 20005-0000 United States Hrs/Wk:  40 Employment Type:  Full-Time Job Description:  RESPONSIBILITIES: This is a Service Manager 1 position. The Service Manager 1 partners with the Store Manager to position the store team for success. Responsibilities may include assisting with hiring, training, coaching and developing a highly engaged service team. He/she must be able and willing to fill in for the Store Manager role when necessary, including coaching and observing the sales team members. The Service Manager 1 should be effective at observation, coaching, and providing feedback to ensure consistent team performance and excellent customer satisfaction which includes: demonstrated excellence at managing complex customer concerns and transactions. A Service Manager 1 consistently ensures compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements. This position includes individual cash handling and responsibility for assisting with effective scheduling, managing of the Teller line, lobby management and delegating essential tasks to ensure operational integrity while creating a positive customer experience. The Service Manager 1 serves as a model for the Wells Fargo Sales and Service culture while maintaining ethics, integrity, and embracing diversity. REQUIREMENTS: 18+ months interacting with people or customers and 6+ months teller experience, Positive demeanor with an ability to motivate and inspire a team, A genuine empathy and concern for people - helping each team member achieve his/her potential, Ability to inspire a team to reach aggressive sales and customer service goals, Previous experience in coaching and training team members, Strong work ethic, Adaptable and flexible coaching style which takes into account the needs and learning styles of a divers team, Careful attention to detail and compliance with Wells Fargo polices and procedures, Organizational skills, Desire to progress and continually grow within the company, Professional (Verbal/Written Communication and Presence) Positive demeanor with an ability to motivate and inspire a team, Successful experience selling products and services, Successful experience meeting customer satisfaction goals, Successful experience working in a fast paced environment, Ability to work a schedule that includes working weekends and some holidays, Ability to stand for extended periods of time, Multilingual speakers are encouraged to apply, Desired availability for this position is Monday - Saturday, Flexible Schedule. STORE PLACEMENT CAN BE ANYWHERE WITHIN THE DC CENTRAL REGION. MONDAY - THURSDAY 830AM - 530PM, FRIDAY 830AM - 630PM, SATURDAY 830AM - 1230PM, FEXIBLE SCHEDULE AND AVAILABILITY IS A MUST. Wachovia

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Category:	Accounting/Banking/Finance/Insurance
	> Bank Tellers
Location:	Washington, DC
County:	District Of Columbia County
ZIP Code:	20001
Pay Rate:	Open
Job Terms:	full time
Company:	Wachovia Corporation
Phone:	email only please
Fax:	email only please