Horizon Cardiology Technical Account Manager

Responsible for providing Customer Support Services for customer accounts in the CPACS, CVIS/Hemo and integrated environments. Main area of focus include creating processes for, and transitioning customers into regular support, coordinating in conjunction with internal R&D and Implementation resources to resolve complex Support related issues, and tracking and coordinating new software releases, and their installation.

RESPONSIBILITIES: The HC Technical Account Manager is responsible for providing customer support and services to one or more customer accounts that require on-going dedicated support activities. Main areas of focus include large account project tracking and advanced technical support for support zone.

KEY DUTIES: *Manage and track identified TAM accounts issues and work towards resolution. This may include coordinating software updates testing and deployment at customer sites and escalating to and working with Support Tier2 and Engineering/Tier3. *Coordinate resources as needed in order to ensure the customer requirements are being addressed. This will include working and interfacing with Implementation Services, Product Generation and Engineering, Sales and Systems Engineering. *Provide advanced technical support to the Support Department in diagnosing system malfunctions. *Provide senior technical support to members of the Support Zone. This includes being a point of reference for assigned TAM sites, being knowledgeable about the workflow and pro-actively reviewing remote alerts, on-going project activity and service tickets for these sites. *Plan, implement and/or monitor site software updates. *Being a point of contact for customers with site add-on requests or any non-standard support issues. *Travel, on occasion, to customer sites in order to provide support or attend customer meetings. *Provide issue status reports to management and other stake holders as required *Provide project management with mid and large size accounts requiring special attention during site handoffs. ESSENTIAL QUALIFICATIONS: The successful candidate will possess excellent analytical, interpersonal, decision-making and organizational skills. SPECIFIC SKILLS REQUIRED: *Degree in the sciences, or 4+ years professional experience in a technical support role, or previous experience supporting Horizon Cardiology systems. *Excellent organizational skills, and ability to handle and prioritize multiple tasks. *Working knowledge of project management methodology, PMI certification a plus. *2+ years Experience administering Windows NT/2000/2003 server based enterprise information systems. *Excellent writing and verbal communication skills. *Demonstrated experience in providing superior customer service for large complex end-user organizations. *Ability to conduct training sessions, give presentations, and interface and communicate with customers and co-workers in a clear and professional manner. *Strong Time Management and Conflict resolution skills *Ability to work under minimal supervision

PREFERRED SKILLS: *Experience with DICOM , HL7 and other high level healthcare technology standards and protocols *Healthcare IT/IS experience in a hospital cardiac environment a plus. Physical Requirements General Office Demands Company Statement McKesson offers a competitive compensation and benefits package.

McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. Its you and McKesson - empowering healthcare. Visit www.mckesson.com/careers for more information.

As an equal opportunity employer, McKesson Corporation unites the talents and contributions of all to advance the power of healthcare. Agency Statement No agencies please.

Please refer to job code 36217 when responding to this ad.

Category:	Sales
	> Account Management
Location:	Parsippany, NJ
County:	Morris County
ZIP Code:	07054
Pay Rate:	Open
Job Terms:	full time
Company:	McKessen Corporation
Phone:	email only please
Fax:	email only please