Sr. Defined Benefits Business AnalystPosted: November 15, 2009
Affiliated Computer Services, Inc. (ACS) is expertise in action?. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. May perform one or more of the following: Please note: This position can be worked from the Little Falls, NJ office or from any state remotely. Execute and own complex research initiatives and the analysis and resolution of technical issues, resulting from operational control breakdowns, legislative changes, or systems outages. Processing of daily client administrative work Create complex reports to meet client and internal needs. Assist in the definition, development and maintenance of project and system requirements, technical specifications, and test plans. Manage the production calendar to ensure all ongoing deliverables are met and executed within agreed upon Service Level Agreements. Develop and maintain documentation of process flows, administrative summaries, and standard operating procedures; also identify and assist in the execution of process improvements. May be responsible for Case management of participant escalations from the Contact Center to ensure timely closure; Conduct appropriate trend analysis as needed. Work with other internal groups to prepare test plans to support technical infrastructure testing, data interfaces in/out of the system, employee communications, employee tools (IVR, web, account inquiry screens and/or PeopleSoft), and client reporting. Monitor/manage client and internal escalations Assist in the training and development of all staff. Supervise daily activities of team members and provide performance feedback to senior management. Develop working relationships with the client, third party vendors and/or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues. Attend both client and internal meetings Ability to support and review the daily administrative processing related to simple/moderate and some complex pension calculations Ability to support and review pension payroll activities- such as payment set up and reconciliation Ability to support and review event processing activities- such as monthly batch processing Education and Typical Years of Experience: Typically requires a minimum of 3+ years of related experience Bachelors Degree with strong academic record Special Requirements: Experience in plan administration Experience in health and welfare Strong analytical ability SQL and/or mainframe skills Excellent verbal and written communication skills Project management skills including the ability to manage multiple projects and adhere to deadlines All other duties as assigned ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com. Please refer to job code 31048 when responding to this ad.
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