Training Specialist

Bill Me Later has recently been acquired by Ebay, and is now a part of Paypals suite of products. PayPal has quickly become a global leader in online payment solutions with more than 70 million active accounts worldwide. Available in 190 markets and 19 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages. Facilitate the delivery of learning material and programs including system technology, call handling, call center processes and procedures Work closely with internal stakeholders to ensure consistency of delivery and shared knowledge. Utilize evaluation tools to determine effectiveness of training and provide feedback to learners, team members and internal stakeholders. Identify opportunities and methods to enhance learning and work flow. Provide input to course design and process improvements. Support day to day operational tasks as well as long term projects. Job Requirements One (1) or more years Customer Service and/or Collections experience within a call center preferred. Two to four years experience as a trainer, lead Customer Service and/or Collections associate or equivalent work experience. Knowledge of adult learning theory and ability to apply knowledge in a classroom facilitation environment. Effective communication and writing skills. Experience developing learning materials preferred. Ability to work in a fast-paced, continuously evolving organizational environment. High degree of flexibility and aptitude for change. Proven ability to handle multiple projects and deadlines. Computer proficiency in Microsoft Office. Bachelors degree preferably in education or Adult Learning, Training, Development or other related disciplines or equivalent work experience. Some travel may be required. Some evenings and weekends may be required. Education Bachelors Degree or Equivalent

Please refer to job code 1031362 when responding to this ad.

Category:	Education/Training
	> Trainer
Location:	Hunt Valley, MD
County:	Baltimore County
ZIP Code:	21031
Pay Rate:	Open
Job Terms:	full time
Company:	eBay Inc.
Phone:	email only please
Fax:	email only please