Slot Technician I

Lottomatica is a market leader in the Italian gaming industry and one of the largest Lottery operators in the world based on total wagers and, through its subsidiary GTECH Corporation, is a leading provider of lottery and gaming technology solutions worldwide. Together, the Company is the only vertically integrated full service lottery company. Lottomatica is majority owned by De Agostini, which belongs to a century-old publishing and media services group. Lottomatica is listed on the Stock Exchange of Milan under the trading symbol • LTO?. In 2008, the Company had approximately • 2.1 billion in revenues and 7,500 employees in over 50 countries when combined with GTECH. OVERALL OBJECTIVE AND PURPOSE Performs a variety of duties related to the troubleshooting, maintenance and repair of video lottery/gaming terminals down to the component level and boards, under general supervision. Provides customer service to lottery, venue management and patrons. PRINCIPLE DUTIES AND RESPONSIBILITIES ? Comprehensive understanding of rules and regulations within assigned jurisdiction ? Comprehensive knowledge of venue specific policies within the assigned jurisdiction. ? Thorough understanding of company procedures necessary to service and maintain installed Video Gaming devices. ? General understanding of video gaming industry terminology to include: o Game play ? reels, elements, bonus features o Audit functions ? play history, BA acceptance, OS logs, protocol logs o Venue specific players club features and all promotional activity ? Performs installations, de-installations and relocations of video gaming devices. ? Troubleshoots video gaming equipment to determine cause of failure and perform necessary resolution, escalate when necessary. This may include swapping failed equipment, cleaning and/or repairing the malfunctioning component. ? Communicates effectively and efficiently with floor attendants. ? Assists in the resolution of player disputes. ? Using technical manuals in the repair/maintenance of Video Gaming devices. ? Maintains a log of service calls using designated service databases. ? Performs regularly scheduled preventive maintenance to include base and chair repair. Ensure that all terminals are aesthetically correct. ? Maintains designated technician area. ? Must be able to frequently lift up to 50 pounds. Loads/unloads trucks. ? Assists with routine changes when new games are introduced (replace glass, load software, retrofit button decks, install or remove topper signage, use central system interface to assign games). Usually done during off hours (2:15 AM ? 10:00 AM) ? Maintains log of service calls using designated service databases. ? Understands assigned jurisdiction memory clear policy and ability to perform memory clears as needed. ? Performs additional duties and responsibilities as assigned. SCOPE ? Complexity: Functions Responsible for or Influenced Low- basic knowledge and understanding of terminal functionality. Analyze and troubleshoot terminal problems. ? Diversity: Locations Responsible for or Influenced Low- Responsible for a specific zone within the venue ? Typical Job Problems and Difficulties Trouble -shooting of hardware, organization of duties. ? Financial Accountability n/a MANAGEMENT ? Job Reports to (direct) Supervisor or manager ? Job Reports to (indirect) Lead technician ? Direct Reports to Job n/a ? Authority for Staff Managed n/a ? Indirect Reports (influenced) n/a ? Level of Complexity for managing/organizing staff n/a GENERAL ? Extent decisions governed by procedures or referred up Highly procedure based ? Standard requirements for research and analysis Ability to use equipment reference documentation. ? Opportunity and consequence of typical errors (supervision) Faulty equipment. ? Frequency and complexity of internal business contacts Min. freq.- min. complexity ? Frequency and complexity of external business contacts Frequent contact with venue employees and management and patrons ? Physical (% time: travel, operating machinery, environmental etc.) 5% travel RI venues are smoking establishments EDUCATION ? Minimum education High School graduate or GED equivalent ? Years Experience One or more years of related work experience. ? Essential special training requirements ? Other skills ? Candidate must have strong mechanical reasoning skills and the ability to work independently. ? All candidates must pass a criminal history background check mandated by state lotteries. Job Requirements Our progressive benefits package includes: domestic partner medical and dental benefits, vision, life insurance, 401(k), tuition reimbursement and an employee assistance program. GTECH is an equal opportunity employer. M/F/D/V Personnel search firms or temporary agencies wishing to place candidates at GTECH, should submit their contact information to resumes@gtech.com. Due to the volume of inquiries we receive, we cannot respond individually, however, all contact information will be maintained on file. Agencies must coordinate business relationships directly through GTECHs Corporate Recruiting Department. Please do not contact our hiring managers directly. Applicants seeking positions based in the United States must provide appropriate documentation establishing that they are authorized to work in the United States. Federal law requires all employers to verify the identity and employment eligibility for all new employees. In certain states, employers may be required to confirm work authorization using E-Verify; a service of the DHS and SSA. Positions that are based outside of the United States may have different immigration requirements; applicants interested in these positions should consult with GTECHs Human Resources Department about the process for obtaining the necessary immigration credentials.

Please refer to job code *C86FD0C94E95149F when responding to this ad.

Category:	Trades
	> Technician
Location:	Dover, DE
County:	Kent County
ZIP Code:	19901
Pay Rate:	Open
Job Terms:	full time
Company:	GTECH Corporation
Phone:	email only please
Fax:	email only please