Patient Account Representative 2nd shiftPosted: October 27, 2009
Go further with your talent. We recognize people as our most valuable asset. The challenges are here, and so are the rewards. We provide the support, the training, and the opportunities for you to make an impact. We are as committed to our staff as we are to our clients. Our success story is due to the quality of our people and our commitment to exceptional customer service. HBCS is a leader in healthcare receivables management providing electronic billing, insurance follow-up, self-pay recovery and bad debt services to healthcare clients throughout the U.S. With over 400 employees in operating locations in Delaware, Massachusetts, and Maryland, our skilled and dedicated team delivers quality, value-added services utilizing advanced technology and specialized expertise. PATIENT ACCOUNT REPRESENTATIVES As a Patient Account Representative (Self Pay) in a high-volume call center environment, you will utilize your exceptional telephone, customer service, and problem solving skills to assist patients in resolving their hospital accounts and to collect payment. You will identify issues and research alternative insurance or payment options, while navigating and updating various patient accounting systems. Qualifications To qualify for this position you must possess: ? Excellent verbal and written communications skills with an emphasis on customer service. ? Computer proficiency and strong keyboard skills. ? Ability to analyze and resolve problems. ? Ability to simultaneously interact with the patient while updating appropriate systems. ? 1 to 2 years of experience in collections/customer service. ? High school diploma or equivalent. ? Availability to work Monday ? Thursday 12:00pm to 9:00pm, Friday 10am-7pm, and rotating Saturdays 9:00am ? 1:00pm. ? Prior healthcare background is a plus! Our total rewards package includes: ? Competitive compensation ? Comprehensive medical and dental benefits ? Monthly performance incentives ? Tuition reimbursement ? Retirement savings plan Please refer to job code 216386 when responding to this ad.
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