Financial Center Leader II

Additional Job Details: External Description:

Line of Business: BANKING NETWORK Job Category: Middle Management Primary Purpose: Responsible for overall balanced financial performance of branch with emphasis on retail lending, deposit acquisition and non-interest income generation. Proactively initiate, develop, and manage long-term, profitable relationships with clients. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Provide general supervision of branch with focus on the branchs sales efforts. Note: FCL levels I--IV will be differentiated by deposit size, retail loan portfolio, earnings (branch net income before tax), client households assigned to, and marketplace potential of the branch, in addition to other criteria determined relevant by Banking Manager. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other Duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Responsible for sales management within the branch. In addition, provide quality leadership, encouragement, and guidance to all branch personnel, while ensuring that clients receive superior client service quality. Responsible for the execution of BB&Ts sales process within the branch through BB&T supported sales processes and other Banking Network initiatives. 2. Responsible for coordinating efforts to ensure BB&T client service expectations are delivered. 3. Make proactive daily contact with clients and prospects either by phone or in person to identify additional client financial needs, initiate client relationships, and attract and retain new client households. 4. Responsible for instilling the BB&T Mission, Vision, and Values within the branch team. 5. Initiate, direct, and participate heavily in outside retail client development and in-house marketing programs. Participate in civic, government, professional, business, and community affairs, associations, and groups to solicit and develop new retail and micro business. Promote BB&Ts positive public image in the community. 6. Responsible for retail loan performance within the Region pertaining to growth, profitability and quality. 7. Responsible for the balanced growth and profitability of the Banks deposit products. 8. Prepare annual marketing plan for branch. 9. Aggressively market non-credit services such as Trust, Insurance, Discount Brokerage, Cash Management, Investments, etc. 10. Responsible for coordinating with responsible Area Operations Officer to ensure that internal controls are maintained with a proper emphasis on operational issues. Maximize operations efficiently by managing non-interest expenses. 11. Responsible for providing leadership and coaching members of the branch sales team to ensure maximum performance and attainment of personal goals and improvement plans. 12. Responsible for staffing of the branch team to include hiring, goal setting, performance reviews and ratings, salary reviews, promotional transfers, terminations, training, etc. 13. Manage and/or actively participate in consultation with the Teller Coordinator or Teller Supervisor, as defined by Bank, in personnel related duties of the Tellers, including: a. Recruiting, interviewing, and selecting b. Training and development c. Efficient staffing and scheduling d. Salary administration e. Routine coaching and counseling f. Timely performance reviews g. Staff disciplinary issues h. Automated time and attendance Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelors degree or equivalent education and related training (will consider equivalent, applicable years of experience) 2. Minimum of three years financial services experience or graduate of BB&Ts Leadership Development Program 3. Minimum of one year of leadership experience 4. Strong interpersonal, sales and relationship management skills 5. Strong written, verbal and communication skills. Must speak fluent English 6. Working knowledge of Microsoft Office desktop applications 7. Demonstrate ability to provide leadership and to handle multiple priorities under time constraints Desired Skills 1. Bachelors degree with a concentration in business, accounting, finance or banking.

Please refer to job code 319666 when responding to this ad.

Category:	Accounting/Banking/Finance/Insurance
	> Other Finance
Location:	Silver Spring, MD
County:	Montgomery County
ZIP Code:	20901
Pay Rate:	Open
Job Terms:	full time
Company:	BB&T
Phone:	email only please
Fax:	email only please