CAO - SFS Operations & Client Delivery

Title: CAO - SFS Operations & Client Delivery Location: NY-New York Job Title: CAO - SFS Operations & Client Delivery Officer level: Dir/MD Business: ICG / Global Transaction Services  Division: SFS Operations & Client Delivery Location: New York NY Overview: Direct major business initiatives and oversee projects on behalf of the Business Head, including management of staff, budgets, controls, administration, policies, and procedures. Liaison between the business and other internal/external groups within and outside of ICG.  Responsibilities: * Assist in creation of business strategic plans on an annual basis * Manage budget and staffing needs for key projects, and manage scope, work deliverables and project plans * Analyze progress against strategic and financial objectives * Assist in creation of annual financial plan and mid-year forecast * Conduct all business analysis to include expense forecasts, budget reviews, key performance indicators, optimal organizational and headcount structure * Establish and conduct management processes - staff meetings, team off-sites, monthly internal financial and business reviews, weekly Operations reviews * Prepare reports, briefings and presentations on strategic issues, as appropriate * Lead all communication activities, including the formation and execution of a multi-media global communication strategy Development Value: * A global view of the SFS Operations and Client Delivery business  * Opportunity to help manage multiple aspects of the business in a challenging environment  * Opportunity to create success factors * Undergraduate degree required. MBA preferred. * Accomplished senior manager with 15 years of relevant work experience * Knowledge of SFS products, services, and markets * Operations and Client Delivery experience * Significant project management experience in a complex, multi- project environment * Recognized leader and one who embraces change * Global mindset and regional understanding * Excellent process/project management skills * Strong analytical skills * Strategic planning skills * Strong financial skills * Strong written/verbal communications and interpersonal skills * Demonstrated capabilities in quantitative and data analysis * Demonstrated success in managing multiple deliverables/priorities and able to work under pressure * Strong influencing and negotiation skills * Ability to influence, negotiate, and resolve conflicts * Ability to deal effectively with senior leaders from various disciplines * Ability to develop project teams, lead projects and achieve results * PC proficiency * Travel required

Please refer to job code citigroup-09022289 when responding to this ad.

Category:	Transportation
	> Driver
Location:	New York, NY
County:	New York County
ZIP Code:	10001
Pay Rate:	Open
Job Terms:	full time
Company:	Citi
Phone:	email only please
Fax:	email only please