Deputy Director - Operations

A Masters Degree in Public Administration, Social Work, or a similar field preferred. Seven years of senior level management level experience, related to human services in the for-profit, non-profit, quasi-governmental and/or government sectors. Prior experience developing and implementing performance improvement initiatives. Prior experience with IT case management systems such as NYCWAY. Exceptional analytical skills. Strong problem solving and decision-making capabilities. Good organizational and long-range planning skills with the ability to multitask. Excellent interpersonal, presentation, and leadership skills. Excellent computer skills, including knowledge of database and development languages including SQL and Visual Basic. Prior experience with Microsoft Access and/or SQL Server, Excel, and Project.

Responsibilities:

Description:

The Arbor WeCARE Deputy Director of Operations Management will have overall responsibility for overseeing the organizations performance improvement and information technology initiatives for Arbor WeCare. S/he will have overall responsibility for the organizations Operations Management and MIS departments, including Imaging, Network Administration, and Arbor WeCAREs Help Desk. Oversee the development of management tools and comprehensive performance reports using case management systems. Develop and implement strategies to incorporate a focus on performance objectives in the daily operations of organizational staff. Partner with the Organizational Management division to develop procedures and implement training plans focused on achieving performance objectives. Oversee the management of the Help Desk, including using Help Desk information to identify and remedy technology, training, and procedural concerns. Oversee the management of the Reception Desk, ensuring a smooth, effective and professional flow of clients into the facility.

Reports To:

FLSA Status:

Education:

Certificates Licenses Registrations:

Physical Demands:

Visual & Cognitive:

Work Location & Environment:

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Category:	Other Jobs
Location:	Brooklyn, NY
County:	Kings County
ZIP Code:	11201
Pay Rate:	Open
Job Terms:	full time
Company:	Res-Care, Inc.
Phone:	email only please
Fax:	email only please