Engineering Tech II (H Desk)

See job description in SCA Directory of Occupations. Additional responsibilities are depicted below. Performs a variety of tasks including support of higher-graded technicians in operation and installation of personal computers, operating systems, and a variety of peripheral and communication equipment. Performs scans of customer computer systems for viral infection with subsequent clean-up/disinfecting and signature file update if possible. Reports customer resolutions or complaints. Ensures all Help Desk items are resolved and closed and escalates problems to higher levels if not resolved within given time constraints. Provides detailed reporting of user Help Desk performance, including weekly summary reports. Provides server and mainframe support to distribute print jobs from a variety of sources. Provides server and mainframe tape backup and support. Performs routine system maintenance activities, such as scan disk and testing standby power supplies. Maintains surveillance of computer/network consoles, computer room environment, and backup systems, notifying appropriate personnel should anything unusual occur. Maintains inventory of computer hardware/software/ supplies, notifying appropriate personnel upon reaching predetermined low levels. Must be able to provide proof of U.S. Citizenship. Must be able to obtain and maintain a security clearance. No relocation assistance is available for this position. Education, Training & Experience Requires current Comptia A+ certification and ability to complete DoD and Army Information Assurance training requirements (IAT-I level) within 6 months of appointment to position (per DoDD 8570.01). Must meet personnel security standards for a IT-II level as defined in AR 25-2. Must have 3 years computer Help Desk experience and in-depth experience using various computer applications, including word processing, database, spreadsheet, email, and internet browser in a network environment including the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP) and answering technical questions regarding the operation of PC hardware and software, computer data communication options, or working at a Help Desk, and skilled in the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP); or an Associates Degree in a Computer field and 1 year experience. Physical Requirements May require sitting in front of a computer for extended periods of time. The ability to climb into and on all types of military vehicles to include tanks, trucks, and armored vehicles (50%). The ability to walk over rough terrain is required (50%). Work Environment Work environment could be inside or outside, depending on the task. The ability to work in outside field conditions that include hot and cold extreme temperatures, and other outdoor climatic conditions is required (50%). Must be able to work in areas where only portable restroom facilities are available (50%). May be subject to exposure to fumes from fuels and solvents while performing work in vehicle maintenance shops (50%). Must be available to perform job functions at sites other than APG. Travel and TDY may be required. Equipment and Machines Assists and trains ATC and mentors lower-graded Help Desk personnel on standard software applications. Schedules and conducts training sessions in the ATC computer training classroom and/or in other formats to demonstrate methods and techniques for simple to advanced uses of software packages and specialized hardware for developing materials, correspondence, charts, graphs, spreadsheets, etc. Assists users and demonstrates methods for retrieving deleted or damaged files. Performs routine network user account and server management functions. Work also requires regular use of typical office equipment such as the personal computer, copiers, and fax machines. Attendance Attendance is critical at all times during normal duty hours. Work outside of normal duty hours may be required with as little as one hour advance notice. Other Essential Functions Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain an interim secret security clearance in order to gain access to required areas, networks and systems within thirty (30) days of date of your offer letter. Must further be able to obtain and retain a secret security clearance. Must be a U.S. citizen. Must be able to obtain unescorted access to work areas. May be subject to physicals or exams due to the work area in which you are assigned.

Please refer to job code 11125 when responding to this ad.

Category:	Engineering
	> Other Engineering
Location:	Aberdeen Proving Ground, MD
County:	Harford County
ZIP Code:	21005
Pay Rate:	Open
Job Terms:	full time
Company:	Jacobs Technology
Phone:	email only please
Fax:	email only please