Medical Billing Supervisor, Call Center DeptPosted: October 18, 2009
Medical Billing Supervisor, Call Center Dept Tracking Code 1051342-0010-0012-R Job Description Job Code (Internal Use Only): MYWL2 Job Purpose: This position is responsible for the day to day supervision of a team of Call Center Representatives. The ideal candidates must have a strong customer service background with at least five years in a hospital or healthcare setting and prior supervisory experience, excellent communication skills; excellent critical thinking skills; excellent client relationship skills; thorough understanding of the revenue cycle including third party payer requirements. Essential Duties & Responsibilities: * Previous hospital background managing a high volume call center. * Supervise, monitor, assist all call center representatives on daily basis. * Provide assistance/resolution to external and internal client inquiries. * Prepare reports or logs as required. * Answer questions raised by clients and team members. * Work with manager to ensure staff is educated and informed on all client policies and procedures. * Maintain a current working knowledge of all healthcare related issues and regulations. * Responsible to report any detected trends in payments or denials, as well as procedural problems, to the appropriate person. * Recommendations regarding the correction of these trends and/or problems should also be reported. * Maintain a professional attitude. * Maintain confidentiality at all times. * Analyze and solve problems quickly and thoroughly. * Establish realistic goals and priorities concurrent with organizational objectives. Minimum Knowledge, Competencies & Qualifications: * 5 years minimum experience in healthcare customer service or insurance collections field, some call center experience preferred. * 2 years minimum supervisory experience. * Strong ability to interact with irate patient calls. * Knowledge of governmental, legal and regulatory provisions related to collection activity. * Knowledge of insurance company practices. * Ability to work well individually and in a team environment. * Able to work in a professional, corporate setting. * Strong organizational skills. * Strong verbal and written skills in order to effectively communicate with patients, co-workers, insurance companies, hospital staff, and clients. * Must be reliable, responsible, goal oriented and flexible. * Professional telephone skills. Job Location Mahwah, NJ, US. Position Type Full-Time/Regular - Submit/Create a new resume/CV for this posting - Use an existing resume/CV to submit for this posting - Email this posting to a friend Please refer to job code 214417 when responding to this ad.
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