Retail Business Manager

Cricket Communications, a subsidiary of Leap Wireless headquartered in San Diego, CA, is an affordable wireless service providing flat-rate unlimited products over high-quality, all-digital wireless networks that feature the latest technology. Cricket serves customers across the United States and is a pioneer of unlimited wireless services with no long-term commitments or credit checks required. Cricket offers customers access to a variety of the latest phones and mobile applications such as unlimited text, instant and picture messaging, Mobile Web, popular games and ring-tones. We are a fast growing, entrepreneurial, fast-paced, fun place to work. We offer competitive pay; performance-based bonuses; free mobile phone and service; paid time off; and advancement opportunities. Cricket values diversity and inclusion ? when everyone is included, the possibilities are UNLIMITED! To learn more about other career opportunities, Cricket Culture and benefits please visit: http://www.mycricket.com/aboutcricket/careers/. Position Overview ? Retail Business Manager • Assumes direct responsibility for all day-to-day store operations, including: Targeted sales achievement Store financial management Merchandising/promotional activities Customer service and retention Audits Employee training Merchandising/promotional activities Inventory management Cash handling, reconciliations and deposits Customer satisfaction measured by surveys Store safety and security • Ensures attainment of all net sales and revenue goals including: Gross sales/net sales Accessory sales and margin targets Rate plan take rates Enhanced services targets ? features/text messaging/insurance sales, fees, data products and all other add on products Automatic bill payment targets • Assists in the establishment of budget; operates store within approved budget. • Exhibits solid understanding of financial/business metrics and reports. Analyzes business operations and trends. Develops and executes plans to correct improvement areas. • Manages the human resources function for assigned store including recruiting, selecting, employee development training, employee relations, performance management • Facilitates regularly scheduled employee meetings • Develops store sales strategies and facilitates tactical implementation. Exhibits knowledge of competitive landscape. • Ensures adherence to Company policies and procedures. • Assists customers, handles customer escalations and promotes a positive customer experience. • Assists in preparation of the monthly operations review. • Demonstrates technical competence for products and services sold. • Maintains a relationship with the Network Operations Department that allows for ongoing knowledge of, and participation in, network development, customer-related network issues and resolution of these issues. • Engages in community activities and business development that support business goals. • Owns store issues and proactively creates improvement plans. Required Qualifications • Bachelors degree in Business, Marketing or related discipline or equivalent experience. • Minimum of 3 years proven retail sales management experience (interactive sales process, commissioned sales) • Minimum of 3 years experience managing against financial goals, budgeting, forecasting and managing results • Minimum of 3 years experience in selecting, managing and developing employees (proven leadership skills) Preferred Qualifications • Minimum of 5 years proven retail sales management experience • Minimum of 3 years previous experience with back office systems (billing, call center, etc.) • Minimum of 3 years previous experience managing retail operations for a wireless telecom service provider Our full-time employees enjoy the following benefits: Medical, Dental and Vision Domestic Partner Coverage Company Paid Life Insurance Company Paid Dependent Life Company Paid Disability 3 Weeks Vacation Sick time Holiday Pay Jury Duty Pay Travel Accident Insurance 401(k) with Company Match Employee Assistance Program Tuition Assistance Flexible Spending Accounts Adoption Assistance Fitness Reimbursement Group Auto & Home Insurance Discount Discounted Phones & Service for Immediate Family We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Please refer to job code 21927 when responding to this ad.

Category:	Retail
Location:	Baltimore, MD
County:	Baltimore City County
ZIP Code:	21201
Pay Rate:	Open
Job Terms:	full time
Company:	Cricket Communications, Inc.
Phone:	email only please
Fax:	email only please