Payment Processing Analyst

Description: - Payment Processing Analyst (090005806)

Payment Processing Analyst-090005806

Description

NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle.  NCO provides services through over 100 offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, Puerto Rico, United Kingdom and the United States.

Principal Responsibilities

* Responsible for processing payments for Network Attorneys and Agencies. * Process all payments received, in priority order, on a daily basis at the direction of management. * Input all payments efficiently and accurately into proprietary system.  May research payments as necessary. * Maintain and organize all pertinent back up information to substantiate payment postings as necessary. * Responsible for reconciling any discrepancies found in balancing at a batch level or at the end of business. * Identify, correct, and re-apply misapplied payments and/or identify, research, develop resolution, and communicate status and resolution of rejected payments to Network Attorneys and Agencies. * Analyze payment records to ensure payments are remitted to Network Attorneys and Agencies correctly and in accordance with established timeframes. * Review account payments received through the proprietary system and determine and ensure correct method of payment processed.  Notify Network Attorneys and Agencies of processing errors and recommend resolution. * Perform trouble-shooting of payment processing processes and procedures and develop resolutions to issues and concerns. * Perform daily closing of data paths, run all system generated reports, and reconcile system to daily deposits. * Prepare weekly payment batch forecast comparisons for Network Attorneys and Agencies. * Oversee maintenance of payment processing module of proprietary system(s). * Knowledge, understanding, and compliance with all Client, Federal, State, and Local laws and regulations. * Knowledge, understanding, and compliance with NCO policies and procedures. * Follow up in a timely manner to ensure customer satisfaction. * Maintain knowledge of functional area and company policies and procedures. * Provide feedback to management concerning possible problems or areas of improvement. * Make recommendations to implement improved processes. * Perform other duties as assigned by management.

Qualifications

Qualifications

* Bachelors Degree or equivalent in relevant work experience. * 1-2 years related experience preferred. * Knowledge and experience with general ledger functions and accounting principles. * Proficient personal computer skills including Microsoft Office. * Ability to work independently and take initiative. * Ability to maintain the highest level of confidentiality. * Excellent interpersonal, written, and oral communication skills. * Ability to work in a team fostered environment. * Ability to work in multi-tasked environment. * Ability to prioritize and organize work. * Ability to adapt to a flexible schedule.

We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.

Work Environment:

Office environment

Ability to lift and / or move 20 pounds

M/F/H/V/EOE/AA

Job Payment Processing

Primary Location UNITED STATES-MD-Baltimore

Work Locations

Baltimore, MD (MD 01) 1804 Washington Blvd. Montgomery Park Business Center Baltimore, 21230

Employee Status Regular

Schedule Full-time

Shift Day Job

Education Level Bachelors Degree (16 years)

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Category:	Advertising/Marketing/Public Relations
	> Other Advertising
Location:	Baltimore, MD
County:	Baltimore City County
ZIP Code:	21201
Pay Rate:	Open
Job Terms:	full time
Company:	NCO Group
Phone:	email only please
Fax:	email only please