MSSB- Senior Business AnalystPosted: October 25, 2009
Position Category: Information Technology Position Title: MSSB- Senior Business Analyst Job Level: Vice President Location: USA - NY - New York Education Required: Bachelors Degree Position The Senior Business Analyst will be responsible for defining and validating the business and functional processes for Call Center technology projects. The candidate should possess; deep knowledge and implementation experience with call center components including Agent desktop tool (e.g. Salesforce.com), Routing, IVR, CTI and Workforce Management, strong communication skills, the ability to run information gathering workshops, the capability to lead a detailed analysis of the current state and be familiar with the Wealth Management industry. This role includes authoring detailed future state business requirements and functional specifications. This role will require extensive interaction with Business, Legal, Operations and Technology groups. The analyst is expected to be a subject matter expert in the Call Center technology space from a business and operational perspective. The role will require some minimal travel. Skills Required: This role includes authoring detailed future state business requirements and functional specifications. This role will require extensive interaction with Business, Legal, Operations and Technology groups. The analyst is expected to be a subject matter expert in the Call Center technology space from a business and operational perspective. The role will require some minimal travel. Proficient with: * MS Excel * Visio * MS Word * MS PowerPoint * MS Project Requirements . Please refer to job code J3G62K6VKT5QTYS7105 when responding to this ad.
| Category: | Information Technology |
|
> Business Process Analysis
| | Location: | New York, NY | | County: | New York County | | ZIP Code: | 10001 | | Pay Rate: | Open | | Job Terms: | full time | | Company: | Morgan Stanley | | Phone: | email only please | | Fax: | email only please |
|
