Sales Manager Copy & Print Shop- Rehoboth Beach, DEPosted: October 25, 2009
Position Summary: Copy & Print Sales Managers will lead the way to building a Copy & Print business focusing on building relationships and account management with large customers. This position offers the chance to be part of a fast paced, exciting, entrepreneurial environment. Position Responsibilities: • Drive profitable sales in Staples? Copy & Print shops • Develop sales culture in store (referrals, up-sells & great customer service) focusing on growing outside business development activities • Grow print shops customer base by being active in building relationships with customers & managing large accounts • Coach, mentor and strategize with Copy center associates and Account Manager on sales growth opportunities • Partner with Account Manager as needed for account reviews and customer retention • Teach and reinforce behaviors that result in Associates delivering the Best Customer program. • Develop, coach and mentor store associates to achieve results and build strong customer relationships • Ensure production deadlines, workflow processes and quality standards are upheld to meet the customers expectations • Maintain adherence to all company policies and procedures • Perform other related duties as assigned Qualifications Essential Skills and Experience: • Decision Making: uses the appropriate knowledge, information and expertise in making decisions • Managing Execution: delegates responsibility and conveys clear expectations • Focus on Service: identifies and anticipates customer requirements, expectations and needs • Engage and Inspire: projects a positive image and serves as a role model to others • Developing Others: provides feedback, coaching, and guidance to enhance others development • Building Relationships: relates to people in an open, friendly, accepting manner • Leveraging Diversity: creates a respectful and inclusive environment • Results Orientation: demonstrates a strong drive to achieve meaningful results • Adaptability: adapts appropriately to competing demands and shifting priorities Preferred skills and experience: • Bachelors Degree in Business Administration or related field • Two to four years progressive retail or printing industry experience, preferably in a supervisory capacity. Reporting to this person: All Best Copy store associates Please refer to job code 559166 when responding to this ad.
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