Service Delivery ExecutivePosted: November 15, 2009
Requisition Number 09-0407 Post Date 10/27/2009 Title Service Delivery Executive City Newton State NJ Description PHNS is currently looking for a Service Delivery Executive to work on site at Newton Memorial Hospital. The Newton Service Delivery Executive is responsible for assuring that services are delivered according to the service level agreements and contract deliverables are met. The role will work closely with the Service Delivery Organization and the business units to ensure that delivery standards are met. As a Service Delivery Executive, you will act as the primary point of contact to manage the business between the Service Delivery organization and the Account & Customer. This includes activities associated with Leveraged Service management, tracking the financial transactions between Service Delivery and the Account, managing contractual obligations as well as planning, requirements handling and issues management. You will serve as the escalation mechanism to assist in contacting the responsible group within Service Delivery to ensure adequate support is provided. Requirements Bachelors Degree required or equivalent work experience 5+ years Leadership Experience with IT Service Delivery Management Experience interfacing with C-level executives highly desired Healthcare experience is required Leadership and core business/interpersonal skills Successful project management experience Knowledge of P&L guidelines and principles Ability to establish relationships with Account Executive and Business Teams Strong PC skills (MS Word, Excel, PowerPoint, Project) In-depth Cerner experience preferred Familiar with common metrics used in the IT industry IT Outsourcing experience preferred Matrix Management preferred Apply On-line Send This Job to a Friend Please refer to job code 09-0407 when responding to this ad.
| Category: | Transportation |
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| | Location: | Newton, NJ | | County: | Sussex County | | ZIP Code: | 07860 | | Pay Rate: | Open | | Job Terms: | full time | | Company: | PHNS | | Phone: | email only please | | Fax: | email only please |
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