Account Manager

Medco Health Solutions, Inc. is a leading health care company serving the needs of more than 60 million people.

Medco, the worlds most advanced pharmacy®, provides clinically driven pharmacy services designed to improve the quality of care and lower total health care costs for private and public employers, health plans, labor unions, and government agencies of all sizes, and for individuals served by Medicare Part D Prescription Drug Plans. About one-third of the companies on the Fortune 500 list are Medco clients.

In 2009, Medco captured the No. 1 position in Health Care: Pharmacy and Other Services sector on Fortunes Worlds Most Admired Companies list for the second consecutive year. Of all companies surveyed globally, Medco ranked No. 5 in innovation and No.10 in people management. In the health care sector, Medco ranked No. 1 in seven attributes: innovation, people management, use of corporate assets, quality of management, financial soundness, quality of products/services and global competitiveness. It also ranked No. 2 in the categories of long-term investment and social responsibility.

Come make a difference at Medco-at the head of the industry and at the heart of health. www.medco.com.

Ongoing Service Delivery ? Develop and deliver Service Plan. ? Understand contract. ? Understand and consult to meet clients business objectives; manage expectations. ? Document all client-related issues using Siebel. ? Oversee and ensure timely resolution of client issues. ? Ensure timely delivery of quarterly reports. ? Interface and manage operational issues with Medco Health functional areas. ? Monitor performance guarantees. ? Help retain/renew assigned accounts, ideally without bid process. ? Manage transition of accounts to new AM or AC following SOP. ? Ensure correct Client Profile set-up. ? Assist NAE in Client Review preparation. ? May develop Account Plan with direction from Portfolio Manager. ? May negotiate renewal contracts. ? May present new programs and services. ? May make program/plan design recommendations, as appropriate. ? May conduct review of quarterly reports with client. ? Manage annual review process. ? May co-facilitate Account Services 101 and 201 training. ? Ensure execution and compliance of all Account Management related SOPs ? Support Medco Health Corporate Initiatives and Profit Plan Objectives

Installation Management ? Conduct pre-installation account team meeting. ? Review proposal, Account Turnover Document, and contract. ? Develop and maintain installation timeline. ? Conduct client installation meetings. ? Identify and document client requirements in an Installation Status Report (ISR). ? Manage and distribute documentation of installation issues and Siebel activity in the ISR. ? Manage review of ISR with client and obtain sign-off. ? Coordinate installation activity with NAE, AC, TC, CAE and other functional areas. ? Lead SIRT presentation. ? Manage risk point escalation. ? Review account set-up paperwork. ? Conduct pre-installation account set-up audit. ? Manage post-installation issue resolution. Team Roles ? May serve as Team Leader. ? Serve as Account Services Plan Manager. ? Ensure members of account team meet delivery dates and provide appropriate service to clients. Sales Support ? Assist in developing proposal responses. ? Attend "Best and Final" presentations. Qualifications:  Qualifications: ? 3-4 years client related experience ? College degree preferred ? Cross-functional experience required Business Competencies ? PC knowledge ? Customer service orientation ? Communication skills: verbal and written ? Organization skills ? Presentation skills ? Project management skills ? Solid knowledge of PAID and MMRx systems and operations ? Ability to analyze complex data and offer recommendations for solutions ? Relationship management skills Leadership Competencies Consistently sets an example as a high performing team member. Has a positive and constructive approach when dealing with others. Uses influence and organizational dynamics effectively for positive results. Able to resolve more complex issues/problems while weighing risks and considering alternatives for the client or Medco Health. Consistently demonstrates forward thinking based on an understanding of Medco Health and the clients needs when presenting ideas/solutions. Demonstrated ability to articulate objectives and manage expectations of clients and internal contacts within Medco Health. Communicates effectively in highly visible situations. Sought out by peers for technical/operational information. Complies with all SOPs.

We are an Equal Opportunity Employer, M/F/D/V Relocation Approved?:  No State:  New Jersey City:  Franklin Lakes Travel Required:  25% - 50% Education Required: 2009-11-03 00:00:00.0

Please refer to job code HPLN09181 when responding to this ad.

Category:	Sales
	> Account Management
Location:	Franklin Lakes, NJ
County:	Bergen County
ZIP Code:	07417
Pay Rate:	Open
Job Terms:	full time
Company:	Medco Health Solutions
Phone:	email only please
Fax:	email only please