Premier Field Engineer_Platforms (705891 -External)Posted: November 5, 2009
Microsoft Federal Services has an immediate opening for a Support Consultant/Advisory Support Engineer who will be responsible for delivering Windows/Platform support for a designated set of US Federal Civilian Community customers. Minimum Requirements: This person will be responsible for delivering Windows/AD technical support and optimization for Microsoft Enterprise customers. The ideal candidate should have at least 4 years experience with several Microsoft Enterprise products. Current Windows MCSE preferred. MCSE required within 6 months of joining the team. This candidate should possess a strong knowledge of Windows operating systems from Windows 2000 through Windows 2008. The position requires generalist knowledge in all aspects of the Windows operating system with deep knowledge in the following areas: Active Directory, Directory Services, Cluster, Performance, Terminal Services, Security (Cert, IPSec, PKI) NAP, and File/Print. It is expected that the candidate will further show evidence of the ability to acquire knowledge from a variety of sources regarding related Microsoft technologies. The candidate will be expected to demonstrate and give examples of forward-thinking and strategic experiences while working in both a reactive and proactive technical mode. The candidate will be expected to demonstrate and give examples of their ability to communicate effectively and to function and contribute to a team-oriented environment. Excellence in written documentation is expected. Candidate must Posess a US Federal Government Top Secret Clearance.On site work at Government locations is required. Goal: To develop and implement strategies for providing high quality proactive and reactive technical support (60/40 mix) to Microsoft Enterprise Customers. Responsibilities: Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. Utilize knowledge of the customer environment to drive issues to resolution. Develop and maintain a source for customer information to facilitate better support. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. Develop a relationship with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support. Develop a strong working relationship with MCS and Virtual Team field staff at your accounts that results in increased cooperation and mutual support in achieving each others goals. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems. Participate in Early Assist for key products in order to maintain product knowledge and ensure delivery of high quality support to Alliance customers. Develop and deliver environment specific training to your customers. Assist with delivery of environment reviews for your customers and conduct Risk Assessment Programs for Windows. Write technical articles for the Knowledge Base and white papers. Desired Skills: Non-Tech Skills: About Microsoft Corporation: Start Date: ASAP Emp. Type: Full Time # of Openings: 1 Location: Washington, DC - Overtime Pay: None Job Number: 35811023 : JS705891 Date Posted: 11/4/2009 Microsoft Corporation Other jobs with this company. Attention: Recruiter Please refer to job code 2892152 when responding to this ad.
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