Architect

ATS is an information technologies consulting company providing services to Fortune 500 companies nationwide.  ATS specializes in providing full-service staffing solutions by providing technical and business personnel through staff supplementation and project engagements.  The company has extensive contacts within its Fortune 500 client base and is able to access a large pool of talented and responsive professionals with proven records of accomplishment in both the technical and business fields.

We are currently seeking an indivudual will be responsible for Second and Third level Support on all voice related systems and applications.The position requires the candidate to be onsite in Newark NJ

Job Description:

Second and Third level Support on all voice related systems and applications.
Morning Checkout procedures. ( Currently requires 2 analysts ) 50 min per.
Trouble Ticket resolution
Work Order execution
Monthly Maintenance process and procedures.

Consultation Skills Set:
Avaya Communications Manager Cerifications
Large Contact Center environment
Avaya ESS EnvironmentVector Progamming
CMS admin.
Avaya Proactive Contact Support
PBX Maintenance and support
Witness Call Recordings
CTI Support (Avaya AES)
MAC
Avaya Modular Messaging
Support Person will be stationed in Newark, New Jersey


Skills amp; Experience Needed
1) Large Contact Center environment
2) Avaya ESS Environment
3) Vector Progamming
4) CMS admin
5) Avaya Proactive Contact Support
6) PBX Maintenance amp; support
7) Witness Call Recordings
8) CTI Support (Avaya AES)
9) MAC
10) Avaya Modular Messaging Support

Please refer to job code 09-02261 when responding to this ad.

Category:	Information Technology
Location:	Newark, NJ
County:	Essex County
ZIP Code:	07101
Pay Rate:	Open
Job Terms:	full time
Company:	Advanced Technology Solutions
Phone:	732-918-4664
Fax:	732-918-4666