Business Operations Manager

Title: Business Operations Manager Location: DE-Wilmington The business operations manager will work extensively across Chase Card Customer Service areas to ensure quality servicing to customers, including process, procedures and troubleshooting on complicated and non-routine business activities. Significant knowledge and experience of JPMorganChase and Card Services is required. This position performs the following activities: * Must be able to partner and work cohesively across lines of business and across site locations to drive performance and achieve productivity, quality, and cost objectives * Work closely with senior leadership on various projects including service benchmarking and functional reviews. * Research and propose possible initiatives for new servicing strategies. * Work closely with other departments including fraud and marketing. * Assists in the formulation, recommendation and implementation of business strategies for the CMS enterprise. * Business liaison with teams across Card based on requests/need * Supports analysis of data/audit needs and interpretation of business support needs * Initial analysis of requests for proper CCD and CMS team support then works with related business * Supports the summary of results and communication to appropriate corporate/governmental groups * Partners with Senior Management to ensure plans meet department direction, and act as project manager as needed. * Role does not have any direct reports. * May perform other special duties or assignments as requested or required by Senior Management. * Bachelor's degree is essential. Advanced degree preferred. * At least 8 years banking experience with emphasis on service and operations. * At least 5 years management experience and/or project management experience. * Extensive experience with the Customer Service operations of JPMorgan Chase. * Knowledge of U.S. banking regulations.

Please refer to job code jpmorgan-090050264 when responding to this ad.

Category:	Other Jobs
	> Operations Manager
Location:	Wilmington, DE
County:	New Castle County
ZIP Code:	19801
Pay Rate:	Open
Job Terms:	full time
Company:	JPMorgan Chase
Phone:	email only please
Fax:	email only please