Territory Hardware Break-Fix Support Engineer - Federal...Posted: October 6, 2009
As a Territory Hardware Break-Fix Support Engineer in the Federal Technoloy Services group, you will be responsible for: * Provide onsite and phone hardware support to a customer base covering Southern MD, Washington DC, and Northern VA. Includes after hours standby support (rotation) * Integrate technical knowledge and business understanding to provide issue resolution for our Federal clients * Resolve technical incidents independently and work with team members to resolve more complex or cross-technology incidents * Identify potential escalations and alert management proactively to mitigate risk and future issues * Balance internal needs with customer needs within defined parameters * Build strong relationship with client management Qualifications The ideal candidate will meet or exceed the following requirements: * Must Possess a TS/SCI security clearance with the ability to obtain a CI Poly * A minimum of five years experience, preferably in the Federal Sector, in hardware break-fix support for servers, desktops, and printers at the highest levels of support * Well versed in core technical competencies such as SCSI, SAS, SATA, PCI, BIOS, NIC,ISCSI,RAID * Must have working knowledge of Blade and SAN technologies. * Working knowledge of current O/S systems i.e. Microsoft / Linux * Must be proficient in troubleshooting and resolving on-site technical problems across multiple hardware platforms such as HP, Sun and Dell brand names servers, desktops and printers. Dell or HP certification(s) a plus * A+ and a MCP or higher certification preferred * Communicate effectively and tactfully to technical level, as well as first and middle level management within an organization. * Active listening skills and ability to adjust messages to audience level. * Must be able to work independently or as part of a team with minimal supervision * Must be willing to travel each day within in the DC Metropolitan area (company vehicle is provided) * An Associates or technical degree is required Job - Services Primary Location - United States-District of Columbia - Washington Other Locations - United States-Virginia - Reston, United States-Maryland - Columbia Schedule - Full-time Job Type - Experienced Shift - Day Job Travel - Yes, 100% of the time Please refer to job code 1709269 when responding to this ad.
| Category: | Engineering |
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> Other Engineering
| | Location: | Washington, DC | | County: | District Of Columbia County | | ZIP Code: | 20001 | | Pay Rate: | Open | | Job Terms: | full time | | Company: | Hewlett-Packard | | Phone: | email only please | | Fax: | email only please |
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