Teller Manager

Service Manager  EXTERNAL  Job Description This is a Service Manager position  The Service Manager partners with the Store Manager to position the store team for success  Responsibilities may include assisting with hiring  training  coaching and developing a highly engaged service team  He she must be able and willing to fill in for the Store Manager role when necessary  including coaching and observing the sales team members  The Service Manager should be effective at observation  coaching  and providing feedback to ensure consistent team performance and excellent customer satisfaction which includes  demonstrated excellence at managing complex customer concerns and transactions  A Service Manager consistently ensures compliance with all operational regulations  sales and service processes  policies and procedures  and completion of compliance requirements  This position includes individual cash handling and responsibility for assisting with effective scheduling  managing of the Teller line  lobby management and delegating essential tasks to ensure operational integrity while creating a positive customer experience  The Service Manager serves as a model for the Wells Fargo Sales and Service culture while maintaining ethics  integrity  and embracing diversity  Basic Qualifications  18  months interacting with people or customers and 6  months teller experience Minimum Qualifications  Positive demeanor with an ability to motivate and inspire a team  A genuine empathy and concern for people  helping each team member achieve his her potential  Ability to inspire a team to reach aggressive sales and customer service goals  Previous experience in coaching and training team members  Strong work ethic  Adaptable and flexible coaching style which takes into account the needs and learning styles of a divers team  Careful attention to detail and compliance with Wells Fargo polices and procedures  Organizational skills  Desire to progress and continually grow within the company  Professional  Verbal Written Communication and Presence  Positive demeanor with an ability to motivate and inspire a team  Preferred Skills  Successful experience selling products and services  Successful experience meeting customer satisfaction goals  Successful experience working in a fast paced environment  Ability to work a schedule that includes working weekends and some holidays  Ability to stand for extended periods of time  Multilingual speakers are encouraged to apply Desired availability for this position is Monday  Saturday

Please refer to job code 286825 when responding to this ad.

Category:	Accounting/Banking/Finance/Insurance
	> Bank Tellers
Location:	Frederick, MD
County:	Frederick County
ZIP Code:	21701
Pay Rate:	Open
Job Terms:	full time
Company:	Wachovia Corporation
Phone:	email only please
Fax:	email only please